Is this the kiss of death

Discussion in 'MacBook Air' started by anatfizz, Aug 15, 2013.

  1. anatfizz macrumors newbie

    Jan 23, 2011
    My wife just returned from London and before she left there her MacBook was working very well. She went through security screening in Heathrow and like everyone else her computer was screened. When we booted it up this am to look at her pictures of her trip this is all that shows on her screen. Any suggestions?

    Thanks in advance

    Attached Files:

  2. travod macrumors regular

    Jun 10, 2013
    My guess is that it was on when it went through the scanner. And that's awkward.
  3. tgi macrumors 65816


    Aug 29, 2012
    On as in standby mode in clamshell? or on as in computer was opened and screen was on while going through?

    I can't see the latter as being the case.
  4. travod macrumors regular

    Jun 10, 2013
    I mean standby mode/sleep is on so there you go...
  5. Primus84 macrumors 6502

    Jul 21, 2005
  6. dakwar macrumors 6502

    Nov 2, 2010
    It would help if we had a higher res picture. When you look at it closely, and run your fingers over it, is the screen cracked or otherwise physically damaged?
  7. tgi macrumors 65816


    Aug 29, 2012
    Is it recommended to shut down your laptop completely before going through scanners?

    I have to agree with this. Maybe the computer was crushed in her luggage? Was it used in flight at all?
  8. newdeal macrumors 68020

    Oct 21, 2009
    it certainly does NOT need to be off when it goes through the scanner. That makes no difference. It looks like it got crushed
  9. anatfizz thread starter macrumors newbie

    Jan 23, 2011
    I've checked the screen and there are no major or minor cracks or anything of the sort. She does remember that her backpack fell from maybe 2-2.5ft, and that the computer was in the backpack but also within its own little cushioned cover. I actually just looked at the screen from the side and with the light hitting it just right I can see what looks like a ripple, for want of a better term, running from top to bottom in the screen. It's still under warranty so that's a good thing. I've hooked up the external HD to it and hopefully it's backing up on its own but I do recall backing it up before she'd left for her trip. Anyway, I have an appt with the Apple store tomorrow so I'll keep ya'll posted as to the final diagnosis.

    Thank you again for your comments
  10. Primus84 macrumors 6502

    Jul 21, 2005
    Good luck, without wanting to be the bearer of bad news, I think it unlikely Apple will cover that under the warranty but they do sometimes pull out all the stops to help customers so you may get lucky.
  11. Mrbobb macrumors 601

    Aug 27, 2012
    Cool modern art. :)

    Unless the geniuses find a dent that makes it obvious you dropped it, they should fix this for you.
  12. 2IS macrumors 68030

    Jan 9, 2011
    Looks to me like something hit the soft spot where the apple logo is and cracked the LCD from the inside out.
  13. chrono1081 macrumors 604


    Jan 26, 2008
    Isla Nublar
    Definitely impact damage.
  14. firedept macrumors 603


    Jul 8, 2011
    Seen this before and I agree on the impact damage. Not sure if warranty will cover that kind of damage though.
  15. Mr Rabbit macrumors 6502a

    Mr Rabbit

    May 13, 2013
    That's a cracked LCD panel. You can search "Cracked LCD" on any of the major search engines and see similar images.

    Google Image - Cracked LCD

    The drop in the backpack could have done that but it seems unlikely. My guess would be it was damaged while being handled for scanning (the scan itself wouldn't damage it whatsoever).

    Apple will declare this accidental damage, which is true as theres no reasonable way for this to happen otherwise, and not cover it under warranty unless you work something out with AppleCare / customer relations. Not placing blame on you or your wife, it's just a fact. More than likely this occurred from either a force from behind the lid's Apple logo or something heavy was placed on top of the display.

    If I were in your shoes I would contact the airline and the security team at Heathrow and explain that your notebook was returned from screening damaged and that you would like to work out some sort of resolution. They may very well have signage up saying something to the effect of "Not responsible for lost/damaged items, check your belongings before you leave" but this still seems like something they might be inclined to take care of.

    Between the airport folks and Apple's customer relations you may be able to get it repaired at little to no cost, it'll take work though as this is definitely not a standard warranty issue.

    Good luck! I hope to hear a good resolution to this.
  16. B... macrumors 68000


    Mar 7, 2013
  17. gnasher729 macrumors P6


    Nov 25, 2005
    Apple is unlikely to cover this. But your home insurance or travel insurance may very well cover it.
  18. NewbieCanada macrumors 68030

    Oct 9, 2007
    Isn't damage while being handled for scanning a lot less likely than damage from the drop?

    When I go through security I'm asked to remove it from my bag and place it in one of those plastic tray/basket things. It then passes through the scanner and isn't touched again until I pick it up on the other end.

    Ultimately though it really doesn't matter how it was damaged. It happened and it's not covered under warranty. :(
  19. ValSalva macrumors 68040


    Jun 26, 2009
    Burpelson AFB
    This is the route I'd go.

    What an unpleasant surprise. It's enough to make one cry :(
  20. robvas macrumors 68030

    Mar 29, 2009
    You don't even have to take your MacBook Air out when it goes through the x-ray if you have a TSA-approved bag. And the 11" doesn't have to be out of the bag even if you don't.
  21. ThisIsNotMe Suspended

    Aug 11, 2008
    Buy an external monitor and your wife now has a desktop.
  22. Baytriple macrumors 6502

    Apr 3, 2012
    Blame your wife and her damaging it. Not our airport security.
  23. MBHockey macrumors 68040


    Oct 4, 2003
    New York
    guess you've never been to an airport in nyc. they don't care about TSA compliant cases LGA or JFK
  24. AlteMac macrumors regular


    Jul 21, 2011
    New York suburb
    Not so. I have not had to remove my Macbook Air from its foam envelope at security at either JFK or LGA, and I have been through many many times.
  25. anatfizz thread starter macrumors newbie

    Jan 23, 2011
    So we took it to the Apple store and within 2 secs of seeing it the kid says "You've got a damaged/cracked LCD". Sees it a lot, especially with college kids who place their textbooks in their backpacks with the computers and unfortunately the computer is usually on the bottom. Anyway, price to fix was around $450, close to half the price of a new one. Surprisingly he then gave us another site to call in the LA area which he said would do the job at perhaps half the price. Guess again; when we talked to them they said that with the newer models (like from 2000 on, newer?) a job like this would be no less than the price quoted by Apple. I've called the credit card company we paid for it through but if anything is NOT warranted by Apple (or any company) then it's not warranted by the credit card company. And physical damage is NOT warranted by Apple. I still haven't contacted the Travel Insurance company we bought that type of insurance for this trip but she, the wife, thinks that we purchased insurance mainly for things like medical and travel. We'll see. LCD screens are very sensitive, so beware. Who knew? Not me. But now I do. I'll keep ya'll posted about the situation as it unfolds.

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