iPhone 11 Pro "It looks like you’re not enrolled yet."

redsoxguy676

macrumors regular
Original poster
Jul 30, 2012
230
24
I am trying to get pre-qualified for the new iPhone on Friday morning, and I have been using the iPhone upgrade program for a few years now to get this done, so I am definitely enrolled.

Anyone else having this same issue, and if so have you found a solution?

Thank you!
 

gavroche

macrumors 65816
Oct 25, 2007
1,238
1,046
Left Coast
I am trying to get pre-qualified for the new iPhone on Friday morning, and I have been using the iPhone upgrade program for a few years now to get this done, so I am definitely enrolled.

Anyone else having this same issue, and if so have you found a solution?

Thank you!
I have this problem also. And check in settings to see what warranty it says you have. Mine used to say AppleCare+, which it should have... but at some point changed to say limited warranty about to expire.
Just spoke to Apple (they had to transfer me up), and was told there is a known issue affecting a number of people. They put in an "escalated ticket", and said it should be resolved within 48 hours. Unfortunately that means we cannot place launch day pre-order if it isn't fixed in time.
 

IspepAloc

macrumors member
Apr 6, 2010
61
8
Chicago, IL
I have this problem also. And check in settings to see what warranty it says you have. Mine used to say AppleCare+, which it should have... but at some point changed to say limited warranty about to expire.
Just spoke to Apple (they had to transfer me up), and was told there is a known issue affecting a number of people. They put in an "escalated ticket", and said it should be resolved within 48 hours. Unfortunately that means we cannot place launch day pre-order if it isn't fixed in time.
I'm in the same boat.
 

grockk

macrumors 6502
Mar 16, 2006
360
1
I have this problem also. And check in settings to see what warranty it says you have. Mine used to say AppleCare+, which it should have... but at some point changed to say limited warranty about to expire.
Just spoke to Apple (they had to transfer me up), and was told there is a known issue affecting a number of people. They put in an "escalated ticket", and said it should be resolved within 48 hours. Unfortunately that means we cannot place launch day pre-order if it isn't fixed in time.
I called in. Waited an hour and got the guy to escalate. Same 48 hour resolution. We’ll see.
 

gavroche

macrumors 65816
Oct 25, 2007
1,238
1,046
Left Coast
Wow, that blows. Every year they seem to screw something up. 12yrs later and here we are.
[doublepost=1568234772][/doublepost]
I called in. Waited an hour and got the guy to escalate. Same 48 hour resolution. We’ll see.
Ya, I joined the IUP because I assumed Apples program was more streamlined and simpler. Pretty disappointing. I don't see how it could be so complex that so many people have an issue.
I guess if there is any consulation it's that this seems like a year that inventory shortage won't be an issue, and not placing an order immediately at launch won't have much impact.

On a side note, did I see correctly that pre-orders are at 5:00am PST this time? If so, I assume that's to make up for people on the east coast always having to get up at 3:00am...
 
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slippery-pete

macrumors 68000
Jun 23, 2007
1,661
572
Had same issue last year. After many calls, broken promises (it will be fixed in 48 hours was one of them), and almost 2 weeks it got fixed. Nothing happened until I started dealing with the executive relations team.

Good luck to all impacted by this.
 

redsoxguy676

macrumors regular
Original poster
Jul 30, 2012
230
24
Just for sh*ts and giggles I opened the apple store app and tried to do the pre-qualification again, and this time it went right through without any problems, only thing I had to do was input my Verizon pin on one of the steps and now I have an 11 Pro Max Midnight Green 256 waiting for me.

Wonder if they are slowly getting things fixed before tomorrow night...
 

mudshine

macrumors newbie
Sep 11, 2019
3
0
I still can't but hopefully mine will work soon! I keep calling and getting nowhere. I was on hold for about 10 minutes for the lady to tell me it would be fixed within 24 hours (it's past that).
 

gavroche

macrumors 65816
Oct 25, 2007
1,238
1,046
Left Coast
I still can't but hopefully mine will work soon! I keep calling and getting nowhere. I was on hold for about 10 minutes for the lady to tell me it would be fixed within 24 hours (it's past that).
Just checked and mine finally fixed. Went to settings and it now shows Applecare+, so i went to Apple Store App and completed pre-approval successfully. So maybe yours will update/fix soon as well...
 

mudshine

macrumors newbie
Sep 11, 2019
3
0
Just checked and mine finally fixed. Went to settings and it now shows Applecare+, so i went to Apple Store App and completed pre-approval successfully. So maybe yours will update/fix soon as well...
Finally worked! I’ll make sure to check this time around to make sure it’s registered correctly. Like you, about an hour after the AppleCare showed up, I was able to order
 

willhoite

macrumors newbie
Sep 12, 2019
1
0
I am trying to get pre-qualified for the new iPhone on Friday morning, and I have been using the iPhone upgrade program for a few years now to get this done, so I am definitely enrolled.

Anyone else having this same issue, and if so have you found a solution?

Thank you!
I’m having the exact same problem. I’ve been on iUP since the iPhone 6S. I’ve been trying to get pre-qualified too and I’m being told by Apple’s website that I’m not enrolled either.

I spent probably a half-hour to an hour on the phone yesterday with three different departments of Apple Support. At the end all they said was, “well it looks like it’s an error on our end.” No ****! When I asked what I could do, the guy said for me to just wait until Friday and try it again. Yeah that seems like a good strategy...

He told me he’s going to “escalate” my cases and call me back on Friday. I’m not getting my hopes up.