iTunes and Safari not resuming paused videos

Discussion in 'macOS Mojave (10.14)' started by xWhiplash, Apr 13, 2019.

  1. xWhiplash macrumors 68000

    Oct 21, 2009
    Has anyone experienced this issue? If I pause something in iTunes (movie or TV show and even if it is downloaded) and try to resume if it has been paused for about a minute, it will not resume. The same thing occurs with Safari on sites like YouTube.

    Do I need to reinstall macOS to get this fixed? I have all the updates. I have a 2017 iMac, 1TB SSD, Radeon Pro 580 8GB, 3.8 GHz Intel Core i5, 40GB of RAM.
  2. xWhiplash, Apr 16, 2019
    Last edited: Apr 16, 2019

    xWhiplash thread starter macrumors 68000

    Oct 21, 2009
    I have tracked this down to any Bluetooth headphones being connected will result in movies/tv shows and any form of Safari video will not be able to resume after being paused.

    Are Bluetooth headphones just not compatible with macOS?

    More updates:

    If I can ever get the content to resume (pause/unpause several times), the audio will be out of sync. Tried PRAM reset, different user accounts, different browsers, several Bluetooth headphones and speakers. They all do the same thing. Its like macOS doesn't support Bluetooth headphones or something.

    I have no problems on Windows with my headphones on my Mac.
  3. SkiHound2, Apr 17, 2019
    Last edited: Apr 17, 2019

    SkiHound2 macrumors regular

    Jul 15, 2018
    I THINK you're on the right track. I was having problems with all streaming (youtube, viimio, iTunes, etc.) after a period of sleep. Talked with Apple tech folks, searched, and searched, and searched... I finally saw a post in which someone referenced speakers via USB. Basically what was happening was that after sleep my speakers weren't telling the computer that they are awake too. The computer didn't think anything was connected to that USB port. After a restart, all was well. I seem to also be able to fix it simply by disconnecting and reconnecting the USB. It also seems to work if I simply turn the speakers off and then back on. I very much think this could be related to audio in some way.
  4. xWhiplash, Apr 18, 2019
    Last edited: Apr 18, 2019

    xWhiplash thread starter macrumors 68000

    Oct 21, 2009
    I have tried turning off my Bluetooth headphones and speakers and turned them back on and it does not work. Sometimes I need to pause/resume 10 times for the content to ply again. And it will play out of sync too.

    Now I am having an issue where iTunes will not even START playing. However, I have tested this with IINA and I do not have an issue. I have reinstalled Chrome and it seems to have resolved that issue. However, Safari and iTunes still have serious issues.

    Does anyone know if there is a system wide Bluetooth config I could reset since it happens on any user account? This does not occur at all on Windows so it’s a macOS iTunes/Safari issue only. Or does macOS have a repair install option like Windows does with DISM?

    I seriously do not want to reinstall macOS.

    Edit: IINA and Crome just had the issue :(
  5. xWhiplash, Apr 19, 2019
    Last edited: Apr 19, 2019

    xWhiplash thread starter macrumors 68000

    Oct 21, 2009
    OMG I finally figured it out. I had the app Macgo Blu-Ray Player Pro installed. Even though it was not running, apparently it affected all video playback.

    Beware of this app, I am getting a refund for this app from Apple and will not be using it in the future.

    Edit: Sigh, it was working fine for 2 hours now it stopped again. I am getting fed up with this issue. Anybody have any other recommendations other than reinstalling (if even that will work)?

    Edit2: Another potential software that is causing this: Adobe Audition. Even though it was never running, it was still causing this issue. I will cross my fingers that it is finally resolved with this app and update soon.

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4 April 13, 2019