iTunes no longer fetches album art from foreign iTunes stores

Discussion in 'Mac Apps and Mac App Store' started by kisskisskiss, Nov 4, 2008.

  1. kisskisskiss macrumors newbie

    Joined:
    Nov 30, 2007
    #1
    I haven't been able to retrieve album art for the iTunes store for albums that aren't available in the US iTunes store for a few days, so I sent in a support request and got this reply:

    Now, I can't tell if I got an incompetent support staffer or if this is actually a planned change in the way the iTunes store works, but if this is true I'm really disappointed. Is anyone else experiencing similar issues?
     
  2. Galley macrumors 65816

    Galley

    Joined:
    Mar 24, 2008
    #2
    I've been able to download artwork from foreign stores but I can't say for sure the last time it happened.
     
  3. kisskisskiss thread starter macrumors newbie

    Joined:
    Nov 30, 2007
    #3
    Bumped as I just received another email from the same customer support person. Apparently this is an intentional change. I can't say I understand why.

    Is anyone still able to download artwork from foreign iTunes stores?
     
  4. granbajo macrumors newbie

    Joined:
    Nov 7, 2008
    #4
    It explains why I haven't been able to get some artwork recently. Anyway, adding it from other websites is relatively straightforward... just select all the songs and do ⌘-I or Ctrl-I depending on your platform and just drag it from a website. I usually do it from amazon.com, discogs of even the wikipedia. I look for the best one and do it.
     
  5. kisskisskiss thread starter macrumors newbie

    Joined:
    Nov 30, 2007
    #5
    Yeah, I know… I just liked the high-res iTunes art, and, you know, the ease of it all. Plus I liked not having the art embedded in the file itself- I know it doesn't matter now but I liked the idea that I was keeping my files bloat-free. Mostly I liked the better quality of the art downloaded from the iTunes store, though.

    The last email I got from the iTunes support staff (after getting a ton of store credits I didn't want- don't give me free stuff, iTunes! it's nice but it's NOT what I want) told me:

    "Until they get this sorted, go to Gracenote."

    I'm hoping they're actually going to, well, get it sorted. Gracenote doesn't have half the stuff iTunes does.
     

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