iPhone XS I’ve successfully setup two CDMA Verizon lines on my XS... apple says that’s not possible

[Akopac]

... apple still says it isn’t possible. Has Anyone else been able to do this?

Months ago I decided to buy the XS based upon its dual sim features. Little did I know that no phone company was able to set the feature up at the time. I was frustrated and reached out to tim cook. People at Verizon had no idea about the feature at this time and called me crazy, apple support didn’t even know the answer right away. My email to him was expressed in frustration with no one having proper communication reguarding this dual sim feature. An executive reached out to apologize and eventually mentioned that it’s not out at this time and even when it is out, I cannot go ahead with my intentions of having my two current Verizon phone number on this one line with the dual sim. Frustrated, I kept my two phones and moved on with life.

Then ... months later I noticed an article saying this feature was ready. I thought I’d call Verizon to check into it again. After about an hour of being on the phone Verizon said no, we cannot do this. I was again frustrated with the lack of communication and told the rep to please talk to her supervisor reguarding this issue so that another person such as myself doesn’t have to wait over an hour to hear a simple no. Instead of her saying sorry and hanging up, she talked to someone else and said I’d receive a call back. Hour later I was connected with a level 3 and then level 4 tech support with Verizon, didn’t even know that existed. Then their supervisor and so on as they said they can make this happen. So I eventually got it to work with their help.

To this time, both Verizon CDMA numbers are on the phone. Most of the time it works fine but I do experience loss of service many times, whether it’s this feature or just the iOS firmware. Either way, I reached out to the exec. Apple rep and his software engineer reguarding the inconsistencies I’ve been having with the service. They still are telling me this is impossible and is not able to happen according to their knowledge because an iPhone can’t support this dual cdma Verizon line with dual sim. How do I have this working and these high up apple reps are still telling me it can’t be done?

I’m just annoyed with the lack of communication reguarding the dual sim. I sold my other IPhone X the day after the dual sim was solved because I figured I wouldn’t need the extra phone. Had I known I’d be having service issues, you can only use one I message account Andy many other things I’d have kept the two physical phones. This dual sim feature was a letdown and personally think it sucks. They advertised it completely wrong on the keynote, it’s not worth it.

Either way, why do they still say this can’t happen when I clearly have it activated? Grrrrrr lol

 

[xraydoc]

... apple still says it isn’t possible. Has Anyone else been able to do this?

Months ago I decided to buy the XS based upon its dual sim features. Little did I know that no phone company was able to set the feature up at the time. I was frustrated and reached out to tim cook. People at Verizon had no idea about the feature at this time and called me crazy, apple support didn’t even know the answer right away. My email to him was expressed in frustration with no one having proper communication reguarding this dual sim feature. An executive reached out to apologize and eventually mentioned that it’s not out at this time and even when it is out, I cannot go ahead with my intentions of having my two current Verizon phone number on this one line with the dual sim. Frustrated, I kept my two phones and moved on with life.

Then ... months later I noticed an article saying this feature was ready. I thought I’d call Verizon to check into it again. After about an hour of being on the phone Verizon said no, we cannot do this. I was again frustrated with the lack of communication and told the rep to please talk to her supervisor reguarding this issue so that another person such as myself doesn’t have to wait over an hour to hear a simple no. Instead of her saying sorry and hanging up, she talked to someone else and said I’d receive a call back. Hour later I was connected with a level 3 and then level 4 tech support with Verizon, didn’t even know that existed. Then their supervisor and so on as they said they can make this happen. So I eventually got it to work with their help.

To this time, both Verizon CDMA numbers are on the phone. Most of the time it works fine but I do experience loss of service many times, whether it’s this feature or just the iOS firmware. Either way, I reached out to the exec. Apple rep and his software engineer reguarding the inconsistencies I’ve been having with the service. They still are telling me this is impossible and is not able to happen according to their knowledge because an iPhone can’t support this dual cdma Verizon line with dual sim. How do I have this working and these high up apple reps are still telling me it can’t be done?

I’m just annoyed with the lack of communication reguarding the dual sim. I sold my other IPhone X the day after the dual sim was solved because I figured I wouldn’t need the extra phone. Had I known I’d be having service issues, you can only use one I message account Andy many other things I’d have kept the two physical phones. This dual sim feature was a letdown and personally think it sucks. They advertised it completely wrong on the keynote, it’s not worth it.

Either way, why do they still say this can’t happen when I clearly have it activated? Grrrrrr lol

Perhaps because it's not (yet) working the way you want? So they don't do it because the customer experience will be suboptimal.

 

[Akopac]

Perhaps because it's not (yet) working the way you want? So they don't do it because the customer experience will be suboptimal.

I’m the test dummy I guess!

 

[Jades]

It’ll work with two Verizon SIMs but try Verizon on one sim and an MVNO of Verizon on another sim. You’ll have issues. I posted about it few weeks ago, I just don’t know how to find it. If you can find it in my history you’ll see what I’m talking about

 

[Akopac]

It’ll work with two Verizon SIMs but try Verizon on one sim and an MVNO of Verizon on another sim. You’ll have issues. I posted about it few weeks ago, I just don’t know how to find it. If you can find it in my history you’ll see what I’m talking about

Thanks !

 

[eyoungren]

You got what you wanted because Verizon tech support was smart enough to make it work. Your complaint is because it isn't working the WAY you want it to work.

And Apple is saying it doesn't work that way precisely because of the issues you are having. Rather than try to explain to a bunch of customers who do not understand tech and have no desire to know anything about tech and will therefore not understand a word being said, Apple does what many IT support people do, they simply say "It doesn't work". It's just easier.

Apple is guilty of a lot of things and perhaps they are guilty of advertising this in the way you heard it. But I think that's about all you can catch them on here.

 

[Gamer-Dad]

I have 2 Verizon lines (business and personal). My personal line is on eSim and my business line is on physical sim. I have no problems with either line working.

HERE IS THE CATCH THOUGH --- READ CAREFULLY --- IT WORKS WITH 2 VERIZON LINES CAUSE YOU ARE ON LTE! AS SOON AS YOU GET TO AN AREA THAT ONLY HAS CDMA, 1 OF THE LINES WILL NOT WORK!

As far as having your separate iMessage accounts, there is no work around for that. I do think it sucks, but my business line I have setup for SMS messaging and use my personal line with iMessage and FaceTime. Other than a glitch with the latest released iOS, which is if both my lines are using WiFi calling, when leaving the house my physical sim will not get data or calls until I turn it off than back on (which by the way can be avoided by just turning off WiFi calling on that line), the phone works exactly the way I wanted it to.

It's great having only 1 phone...

 

[Akopac]

I have 2 Verizon lines (business and personal). My personal line is on eSim and my business line is on physical sim. I have no problems with either line working.

HERE IS THE CATCH THOUGH --- READ CAREFULLY --- IT WORKS WITH 2 VERIZON LINES CAUSE YOU ARE ON LTE! AS SOON AS YOU GET TO AN AREA THAT ONLY HAS CDMA, 1 OF THE LINES WILL NOT WORK!

As far as having your separate iMessage accounts, there is no work around for that. I do think it sucks, but my business line I have setup for SMS messaging and use my personal line with iMessage and FaceTime. Other than a glitch with the latest released iOS, which is if both my lines are using WiFi calling, when leaving the house my physical sim will not get data or calls until I turn it off than back on (which by the way can be avoided by just turning off WiFi calling on that line), the phone works exactly the way I wanted it to.

It's great having only 1 phone...

Thanks for the informative, professional and mature response! Really appreciate it. That helps clarify

 

[jerryleejr]

If I’m not mistaken wasn’t 2 lines offered early on in the iPhone line up then dropped? How were they making it work then? I’m sure it will get sorted...

JJ

 

[Caesars]

I remember years ago (2002-2004 Maybe?) you could have two Verizon lines, 2 Alltel lines, 1 Verizon and 1 alltel line on the same phone. If I remember the basics correctly it was NAM1 and NAM2 profile changing.

Edit: at least that’s the first time I did it, who knows how long you could do that previous to that.