Just got monitor shadow on my iMac 5K

Discussion in 'iMac' started by zhaoxin, Nov 17, 2015.

  1. zhaoxin macrumors regular

    Joined:
    Jan 28, 2015
    #1
    Last month, I changed my desktop background to the Zebras(the picture came with the OS X). In the left-bottom corner, there was some dark color.

    Today, I saw my screen got some grey area. Firstly I thought it was some dirts. So I picked some paper to wipe. However, I realized it was not dirt. It was something inside.

    As you can see, the shadow part is the same position as the wallpaper. I just use the wallpaper for less than a month. I contacted apple care today. They said they can come to my home as I bought apple care. But they can only take my iMac away as they can't fix it in my house. I may need to wait a whole week until they fix it.

    So I ask them not to come as this is my main computer. I choose a light color picture as a new wallpaper. I hope the shadow goes away in one week or ten days. So I don't have to fix it.

    If not, I will ask the apple care people to come and take my iMac away and fixed. Then I have to use my Macbook air 13 as the main computer for a while.

    [​IMG]

    [​IMG]
     
  2. AlexGraphicD macrumors regular

    AlexGraphicD

    Joined:
    Oct 26, 2015
    Location:
    New York
    #2
    This sucks so bad. I too have the same problem with my 2010 iMac. I replaced the defective screen twice in the apple service center but the shadows kept appearing again to this day. Thanks apple for selling me a defective machine.
     
  3. zhaoxin thread starter macrumors regular

    Joined:
    Jan 28, 2015
    #3
    You got this after fixed twice? I think the best way we can do is choosing some light color pictures and change them every 30 minutes in the background settings.

    For the others, my advise is just do not use the dark color wallpapers like the Zebras.
     
  4. Serban Suspended

    Joined:
    Jan 8, 2013
    #4
    i think some dust come through the ventilation, it is an well known issue in my country
     
  5. zhaoxin thread starter macrumors regular

    Joined:
    Jan 28, 2015
    #5
    Maybe you are right. I tried some methods today. It is still there.
     
  6. AlexGraphicD macrumors regular

    AlexGraphicD

    Joined:
    Oct 26, 2015
    Location:
    New York
    #6
    Yeah, they changed the screen twice within the three months warranty. Actually, the first time they just cleaned the glass front, while I stated to them that this is clearly a screen issue and the problem persisted, so I had to drive two more times to the service center to replace the screen twice.

    After that I knew that when my warranty ends, the shadows would be coming back again and I was so frustrated that they didn't acknowledge that this was a indeed defective machine from the get go and the screen replacement wasn't a solution to my problem. It also didn't help that I hadn't bought the machine from them, but from a non official distributor in the web.

    Maybe if I lived in the US, then apple would give me a brand new machine for free. But in Greece the apple sellers are ripping you off and don't care about customer satisfaction.
     
  7. MRU macrumors demi-god

    MRU

    Joined:
    Aug 23, 2005
    Location:
    Ireland
    #7
    Our 27" i7 2011 iMac's are riddled with them .... It's honestly put me off buying iMac models and we could do with replacing them at this stage :(
     
  8. zhaoxin thread starter macrumors regular

    Joined:
    Jan 28, 2015
    #8
    Yes. You are right. I got my iMac 5K picked up by the repair people yesterday. He told me this was very common for iMac, around 80% to 90% on iMacs which asked to be repaired. Since I bought Apple Care, my warranty is 3 years. I still have 2 and half years left.
     
  9. AlexGraphicD, Nov 20, 2015
    Last edited: Nov 20, 2015

    AlexGraphicD macrumors regular

    AlexGraphicD

    Joined:
    Oct 26, 2015
    Location:
    New York
    #9
    If Apple acknowledges that this is a common problem with imacs, why on earth doesn't agree to replace the screen for free to the buyers who are out of warranty or don't have applecare? Or, even better why keep producing a machine that has such a serious problem with dust and air ventilation?

    Am I supposed to pay extra money for applecare to fix a problem that originates from a faulty design?
    I just don't get it.

    P.S. To those who take comfort in the thought that applecare will replace the screen for free, what is gonna happen when applecare ends and the problem with the dust appears again?
    The repair center changed my screen twice while on warranty and the dust kept appearing again and again until today.
     
  10. zhaoxin thread starter macrumors regular

    Joined:
    Jan 28, 2015
    #10
    I think the warranty is varied by the country your are in. For people in China like me, we have 1 year full warranty and extra 1 year for main parts of the computer forced by law. If you buy apple care like me, that will extend the 1 year full warranty to 3 years. My apple care was bought when I bought this iMac on apple.com. However, it is said that you can buy apple care before the warranty expired. For me, that should be in the first year.

    If 3 years passed and you iMac broke again, you have not choice but to live with it or repairing it using your own money. There is a law in China says if you computer is repaired for three times and broke again, you can refund it to the manufacture. I hope I don't need to do that.
     
  11. zhaoxin thread starter macrumors regular

    Joined:
    Jan 28, 2015
    #11
    You should also aware that I said this is common for the iMacs that need to be repaired for about 80% to 90%. That is not 80% to 90% on all sold iMacs. So maybe on all of the iMacs, the problem is not that serious.
     

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