Just Out Of Warranty...Now It Breaks

Discussion in 'iPhone' started by Cell-666, Mar 27, 2012.

  1. Cell-666 macrumors 6502a

    May 3, 2011
    I bought my wife an iPhone 4 last year but it seems it's now developed a fault where the ear piece speakers has stopped working. You basically can't hear nothing until you flick it on to speaker then you can hear the caller.

    Anyways, called my supplier (O2 Business UK) and they've said your just out of warranty so you'll have to speak with Apple see what they can do. Anyone had an experience with this type of fault, cost for fixing?
    Are Apple open to honouring an obvious manufacturing fault and replacing it FOC ?
  2. Jordan921 macrumors 601


    Jul 7, 2010
    Bay Area
    If it just got out of warranty I'd take it to apple. Hopefully you get a nice Genius and they'll replace it for you.
  3. r.j.s Moderator emeritus


    Mar 7, 2007
  4. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    That always happens to me too.
    My cars transmission just days out of warranty ended up dying too.
  5. Bobby.e macrumors 6502

    Mar 11, 2012
    It depends on the tech at the apple store. They can have a manager cs code it. It really does depend on who you get and how you act.
  6. bwrairen macrumors 6502

    Jun 23, 2010
    Does the phone think the headphones are in? Best way to check this is to push up and down on the volume buttons. If it does think the headphones are in, most likely cause was liquid in the headphone jack. You can turn the phone off and clean the headphone jack with a blast of compressed air and a Q-tip with 90% rubbing alcohol. If this doesn't correct it, you'll need to replace the headphone and volume control cable, which includes a new headphone jack. This is a very time-consuming and tedious repair. It's not for the faint of heart. But the parts are cheap. If you want to see a walk through for the repair, try IFixit.com.
  7. Eternal 28 macrumors 6502

    Apr 22, 2008
    My iPhone 4 started having issues with the battery after the warranty expired. The genius said I'm 31 days out of warranty but he will make a one time exception and replace it for free. Just be friendly and polite. Apple has great Customer service. :)
  8. Small White Car macrumors G4

    Small White Car

    Aug 29, 2006
    Washington DC
    I went in to an Apple store with a phone 2 weeks out of warranty.

    The genius replaced it for free. She said that within 40 days (I think) they have discretion as to whether or not to honor the warranty. They can say no, but they can also say yes if they want to.

    So be very nice.
  9. Macman45 macrumors G5


    Jul 29, 2011
    Somewhere Back In The Long Ago
    Echo that one, be polite, Apple do have leeway here, and you may get a replacement.
  10. blueroom macrumors 603


    Feb 15, 2009
    Toronto, Canada
    Chrysler's air conditioning seems designed to break immediately after the warranty expires.
  11. Cell-666 thread starter macrumors 6502a

    May 3, 2011
    Thanks for replies girls and boys :) I tried the headphone suggestion, made no difference. No liquid damage for sure.

    I'm never other than polite :D I'll book an appointment tomorrow for the genius bar. I have had experience with the, well this one time only thing after I cracked me iPad 2's screen last year. Fingers crossed then :)
  12. Reticent macrumors member

    Mar 18, 2011
    Go in ASAP and plead a good case. Meaning one in equity and not one in law. Meaning, in more layperson's terms, lay down a good story about how you loved the phone, love mac, and yet you're just barely out of warranty. Normally, in my experience, that'll get the strict time period bent to be beneficial to you.

    Apple workers at the store have the ability to bend those rules. They need manager approval, but it happens. Apple would rather bend its strict rules to keep a customer coming back to buy more iPhones rather than turn them away by a stupid couple of days.

    So go in as soon as you can. Play it up. And speak to a manager if you can.

    Hope that helps!
  13. rorschach macrumors 68020


    Jul 27, 2003
    Go to an Apple Store ASAP. They will sometimes give you a short grace period after the warranty ends.

    My MBP's AppleCare expired at the end of January. I took it in at the beginning of February and had it fixed with no charge, even though it was out of warranty.
  14. Kebabselector macrumors 68030


    May 25, 2007
    Birmingham, UK
    Pity you got it through 02 Business, chances are as a business customer you're not covered by the sales of goods act.

    (assumes it was a business to business purchase)
  15. Floris macrumors 68020


    Sep 7, 2007

    I had this with my iMac, about 12 days after warranty expired the ethernet port stopped working, since wifi still works just fine, I rather not pay to get it fixed at this point and use wifi instead. But it's an annoyance. I regret not investing in Apple care at that point, but to be honest, that is probably more expensive than just getting the board replaced.
  16. sviato macrumors 68020


    Oct 27, 2010
    HR 9038 A
    I laughed out loud :p
  17. joshwithachance macrumors 68000


    Dec 11, 2009
    Last year my iPhone 4 was 2 weeks out of warranty and Apple still replaced it, so it's definitely worth it to make an appointment and see what they can do. Having a nice rep and being friendly can get you a long way.
  18. ZipZap macrumors 603

    Dec 14, 2007
    Worst case...Apples out of warranty replacement is $199.
  19. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    The 4S is $199, all other previous models are $149.
  20. Bobby.e macrumors 6502

    Mar 11, 2012
    Current generation was always $199.
  21. Cell-666 thread starter macrumors 6502a

    May 3, 2011
    Genius appointment booked for Saturday. Fingers crossed
  22. Cell-666 thread starter macrumors 6502a

    May 3, 2011
    Well we had our visit tot the Apple store today and without any hassle they replaced the phone. It did help that it did break while my wife was in Australia on business when it broke and warranty ended.

    Another excellent store visit.
  23. macMD macrumors 6502


    Nov 25, 2005
    New York
    My friends iP4 was heaving issues with not being able to hear people unless she used a BT headset (which is a widely known issue) and it was about a month out of warranty. Apple store in our market said two choices, upgrade early or pay for a refurb unit. She opted to skip it for now and eventually the it went back to normal. I told her next time get AppleCare+ so you don't have to worry.
  24. gngan macrumors 68000


    Jan 1, 2009
    Never heard of that issue. I have literally dozens of friends using iPhone 4 too and they never have this issue.
  25. DryEyez macrumors 6502

    Nov 21, 2010
    That sucks that happened to me with my graphics card lol

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