Just Out Of Warranty...Now It Breaks

Discussion in 'iPhone' started by Cell-666, Mar 27, 2012.

  1. Cell-666 macrumors 6502

    Joined:
    May 3, 2011
    #1
    I bought my wife an iPhone 4 last year but it seems it's now developed a fault where the ear piece speakers has stopped working. You basically can't hear nothing until you flick it on to speaker then you can hear the caller.

    Anyways, called my supplier (O2 Business UK) and they've said your just out of warranty so you'll have to speak with Apple see what they can do. Anyone had an experience with this type of fault, cost for fixing?
    Are Apple open to honouring an obvious manufacturing fault and replacing it FOC ?
     
  2. Jordan921 macrumors 68040

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #2
    If it just got out of warranty I'd take it to apple. Hopefully you get a nice Genius and they'll replace it for you.
     
  3. r.j.s Moderator emeritus

    r.j.s

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    Location:
    Texas
  4. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #4
    That always happens to me too.
    My cars transmission just days out of warranty ended up dying too.
     
  5. Bobby.e macrumors 6502

    Joined:
    Mar 11, 2012
    Location:
    Kansas
    #5
    It depends on the tech at the apple store. They can have a manager cs code it. It really does depend on who you get and how you act.
     
  6. bwrairen macrumors 6502

    Joined:
    Jun 23, 2010
    #6
    Does the phone think the headphones are in? Best way to check this is to push up and down on the volume buttons. If it does think the headphones are in, most likely cause was liquid in the headphone jack. You can turn the phone off and clean the headphone jack with a blast of compressed air and a Q-tip with 90% rubbing alcohol. If this doesn't correct it, you'll need to replace the headphone and volume control cable, which includes a new headphone jack. This is a very time-consuming and tedious repair. It's not for the faint of heart. But the parts are cheap. If you want to see a walk through for the repair, try IFixit.com.
     
  7. Eternal 28 macrumors 6502

    Joined:
    Apr 22, 2008
    #7
    My iPhone 4 started having issues with the battery after the warranty expired. The genius said I'm 31 days out of warranty but he will make a one time exception and replace it for free. Just be friendly and polite. Apple has great Customer service. :)
     
  8. Small White Car macrumors G4

    Small White Car

    Joined:
    Aug 29, 2006
    Location:
    Washington DC
    #8
    I went in to an Apple store with a phone 2 weeks out of warranty.

    The genius replaced it for free. She said that within 40 days (I think) they have discretion as to whether or not to honor the warranty. They can say no, but they can also say yes if they want to.

    So be very nice.
     
  9. Macman45 macrumors demi-god

    Macman45

    Joined:
    Jul 29, 2011
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    Somewhere Back In The Long Ago
    #9
    Echo that one, be polite, Apple do have leeway here, and you may get a replacement.
     
  10. blueroom macrumors 603

    blueroom

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    Feb 15, 2009
    Location:
    Toronto, Canada
    #10
    Chrysler's air conditioning seems designed to break immediately after the warranty expires.
     
  11. Cell-666 thread starter macrumors 6502

    Joined:
    May 3, 2011
    #11
    Thanks for replies girls and boys :) I tried the headphone suggestion, made no difference. No liquid damage for sure.

    I'm never other than polite :D I'll book an appointment tomorrow for the genius bar. I have had experience with the, well this one time only thing after I cracked me iPad 2's screen last year. Fingers crossed then :)
     
  12. Reticent macrumors member

    Joined:
    Mar 18, 2011
    Location:
    Denver
    #12
    Go in ASAP and plead a good case. Meaning one in equity and not one in law. Meaning, in more layperson's terms, lay down a good story about how you loved the phone, love mac, and yet you're just barely out of warranty. Normally, in my experience, that'll get the strict time period bent to be beneficial to you.

    Apple workers at the store have the ability to bend those rules. They need manager approval, but it happens. Apple would rather bend its strict rules to keep a customer coming back to buy more iPhones rather than turn them away by a stupid couple of days.

    So go in as soon as you can. Play it up. And speak to a manager if you can.

    Hope that helps!
     
  13. rorschach macrumors 68020

    rorschach

    Joined:
    Jul 27, 2003
    #13
    Go to an Apple Store ASAP. They will sometimes give you a short grace period after the warranty ends.

    My MBP's AppleCare expired at the end of January. I took it in at the beginning of February and had it fixed with no charge, even though it was out of warranty.
     
  14. Kebabselector macrumors 68030

    Kebabselector

    Joined:
    May 25, 2007
    Location:
    Birmingham, UK
    #14
    Pity you got it through 02 Business, chances are as a business customer you're not covered by the sales of goods act.

    (assumes it was a business to business purchase)
     
  15. Floris macrumors 68020

    Floris

    Joined:
    Sep 7, 2007
    Location:
    Netherlands
    #15

    I had this with my iMac, about 12 days after warranty expired the ethernet port stopped working, since wifi still works just fine, I rather not pay to get it fixed at this point and use wifi instead. But it's an annoyance. I regret not investing in Apple care at that point, but to be honest, that is probably more expensive than just getting the board replaced.
     
  16. sviato macrumors 68020

    sviato

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    #16
    I laughed out loud :p
     
  17. joshwithachance macrumors 68000

    joshwithachance

    Joined:
    Dec 11, 2009
    #17
    Last year my iPhone 4 was 2 weeks out of warranty and Apple still replaced it, so it's definitely worth it to make an appointment and see what they can do. Having a nice rep and being friendly can get you a long way.
     
  18. ZipZap macrumors 601

    Joined:
    Dec 14, 2007
    #18
    Worst case...Apples out of warranty replacement is $199.
     
  19. Applejuiced macrumors Westmere

    Applejuiced

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    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #19
    The 4S is $199, all other previous models are $149.
     
  20. Bobby.e macrumors 6502

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    Mar 11, 2012
    Location:
    Kansas
    #20
    Current generation was always $199.
     
  21. Cell-666 thread starter macrumors 6502

    Joined:
    May 3, 2011
    #21
    Genius appointment booked for Saturday. Fingers crossed
     
  22. Cell-666 thread starter macrumors 6502

    Joined:
    May 3, 2011
    #22
    Well we had our visit tot the Apple store today and without any hassle they replaced the phone. It did help that it did break while my wife was in Australia on business when it broke and warranty ended.

    Another excellent store visit.
     
  23. macMD macrumors 6502

    macMD

    Joined:
    Nov 25, 2005
    Location:
    New York
    #23
    My friends iP4 was heaving issues with not being able to hear people unless she used a BT headset (which is a widely known issue) and it was about a month out of warranty. Apple store in our market said two choices, upgrade early or pay for a refurb unit. She opted to skip it for now and eventually the it went back to normal. I told her next time get AppleCare+ so you don't have to worry.
     
  24. gngan macrumors 68000

    gngan

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    Jan 1, 2009
    Location:
    MacWorld
    #24
    Never heard of that issue. I have literally dozens of friends using iPhone 4 too and they never have this issue.
     
  25. DryEyez macrumors 6502

    Joined:
    Nov 21, 2010
    Location:
    UK
    #25
    That sucks that happened to me with my graphics card lol
     

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