Just scratched the front of my iPhone 7, anything I can do?

Discussion in 'iPhone' started by iphnhelp, Sep 27, 2016.

  1. iphnhelp macrumors regular

    Jun 16, 2010
    This is a first for me, but I had my iPhone 7 sitting on my iPad. I picked up my iPad and off slid my iPhone 7, on to the hardwood floor. And it keept sliding a good 8 feet, on its face across the hardwood floor. I picked it up, relieved the glass wasn't shattered. But then I noticed a good bit of scratches, and an especially long one right down the center of the screen. I've polished it as much as I can, it's permenant. I assume it's the coating on the screen which I've heard can scratch. There must have been some tiny piece of sand on the hardwood floor that got it as it slid across. It looks bad.

    I actually just purchased a case today, it'll be here tomorrow! Doh!

    Do you think I would have any luck taking it the Apple Store and seeing if they'd be kind enough to swap it out? It's totally my fault, but I've heard around release time they can be extra generous.

    What do you guys think?

    Also, this is a Jet black and how I scratched the screen before I scratched the back, I don't know.
  2. mpavilion macrumors 6502a

    Aug 4, 2014
    SFV, CA, USA
    May as well give it a try... good luck, sorry about your misfortune.
  3. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    That's unfortunate. And the odds of not scratching the back of the Jet Black is rare versus the screen first. Apple would replace the screen for a fee, but I'm not sure what the cost would be. At least the screen can be replaced versus scratching the casing. That had to be the longest eight feet of sliding ever!
  4. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    Own up to your own mistake. Get AC+ and you can get the screen replaced for $29.

    If you purchased it using a credit card with accidental damage protection, you can file a claim to get reimbursed the $29.
  5. Snot Rox macrumors 6502

    Snot Rox

    Sep 16, 2014
    SF Bay Area, CA
    If anything, put on a non-glare screen protector and you won't notice the scratch. This happened to my iPhone 4.
  6. iphnhelp thread starter macrumors regular

    Jun 16, 2010
    Noticing now the scratch goes right through the clock on the lock screen, and on a white screen it has a rainbow line effect.

    Interesting idea about the credit card, I'll check in to that.
  7. smorrissey macrumors 65816

    Mar 12, 2015
    Don't feel bad, a couple of months ago i saw a dirty spot beneath my iphone 6s camera, well i took my keys and tried to remove it....i didn't remove it and my phone got a tiny scratch....sigh what a moron :( That was the first recent mistake the second recent is the tempetation i got to install ios 10 the thing just drains my batter and i had to downgrade to ios 9....
  8. iphnhelp thread starter macrumors regular

    Jun 16, 2010
    Also, what's the policy on AppleCare plus? If I bought that now does it still make it elegible for repair? I guess, how would they know it was scratched before I got apple care? Should I do that before I talk to Apple, or will it matter?
  9. Shadowbech macrumors 601

    Oct 18, 2011
    Planet iPhone
    IF you take it to apple store and they notice the scratch, they can refuse to add the AppleCare +. You can always contact AppleCare + and have them run diagnostic test and if every test passes, you certainly can add it that way. I don't think the diagnostic test can detect scratches.
  10. CjonesHouston macrumors 65816


    Apr 29, 2015
    Buy a tempered glass screen protector to go with the new case you bought.
  11. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    Apple Store managers have made exeptions where they allow customers to purchase AC+ after the fact. You'd have to be upfront with them.

    However, you don't necessarily need to buy AC+ if you purchased your iPhone in full using a credit card with accidental damage protection. You can do the screen replacement for $129 and file a claim to get reimbursed the $129.
  12. iphnhelp thread starter macrumors regular

    Jun 16, 2010
    Hm. I'm on Next so only the tax went on the credit card. Not sure about how that will work.
  13. zorinlynx macrumors 603


    May 31, 2007
    Florida, USA
    Do you have a cat? Cat litter can contain fairly hard particles that'll easily scratch a phone screen. It only takes one grain. :(
  14. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    Unfortunately, Amex won't work with items still under installment billing such as Next. Other CCs like Citi Visa will work with installment plans but they can only reimburse you up to the accumulated amount charged to the card so far. Accidental damage protection is typically 90-120 days from purchase so if you file a claim right before 120 days they'll use the total amount charged to the card over 3 months or so.
  15. 12vElectronics macrumors 68040


    Jul 19, 2013
  16. Sunny1990 Suspended


    Feb 13, 2015
    Tempered glass will hide that scratch completely
  17. iphnhelp thread starter macrumors regular

    Jun 16, 2010
    Ok here's a photo of the damage. Arrow pointing to the worst in all lighting.

    Attached Files:

  18. TJ82 macrumors 6502a


    Mar 8, 2012
    I'd wait a month until the 3rd party guys in your local area start doing screen repairs on the cheap. 6 screen replacement costs around £40 in my area and that includes calling out to your home to do it. 7 should be similar.
  19. pdxmatts macrumors 68000


    Jan 12, 2013
    Portland, OR
    But, that will void your 1 year warranty with Apple and possibly effect the waterproofing.
  20. predation macrumors 65816

    Apr 3, 2013
    Crazy. My phone slid face side down across the parking lot and had really small minor scratches. Oh well.
    Swapping my phone out for a new one via iup. Lol
  21. iphnhelp thread starter macrumors regular

    Jun 16, 2010
  22. predation macrumors 65816

    Apr 3, 2013
    iPhone upgrade program.
    I'll probably pay a monthly until I die, but at least I'll always be able to upgrade every year and I get to write the "monthly" off as a tax deduction since I use it for business
  23. pat500000 Suspended


    Jun 3, 2015
    Just accept it. It's only a device.
  24. meikdunj macrumors regular

    May 21, 2015
    Happened to me a few months back, couldn't live with the scratches so had the screen replaced at my local Apple Store. Now have a tempered glass protector over the screen.
  25. rijc99 macrumors 6502a

    Apr 27, 2015
    Apple Store can add Apple care + if you bring them the box so they can scan the serial number. They can also install a Belkin Invisiglass for you too.

Share This Page

75 September 27, 2016