Just turn up, Meadowhall Apple Store

Discussion in 'iPhone' started by Nintendolinky, Sep 29, 2012.

  1. Nintendolinky macrumors 6502

    Joined:
    Jan 29, 2008
    #1
    Hi I have had my phone since launch date, and I have a few problems like a chip in the metal edge and a slight gap where the metal edge meets the display near the power button, so in a dark room, light leaks out.

    Will I be able to just turn up at the Apple store and get it replaced, I have rang Apple Care and they have a case number for me, but there repair options are not what I want as I just want a new phone, and not a refurbished one. (I know the refurbished ones are "new", I just want a retail replacement.)

    I'm thinking of just turning up and providing them with the case number because I cant book an appointment as they are all filled up for the whole of next week and I have work and university to go too.

    Will I be able to do this.
     
  2. AFDoc macrumors 68030

    Joined:
    Jun 29, 2012
    Location:
    Colorado Springs USA for now
    #2
    Replacement in store are white box phones. You will NOT get a retail box unless you return your phone and re-purchase.
     
  3. BFizzzle macrumors 68020

    BFizzzle

    Joined:
    May 31, 2010
    Location:
    Austin TX
    #3
    why dont you want a replacement? it still comes with a new warranty
     
  4. kevin222 macrumors member

    Joined:
    Feb 27, 2006
    #4
    you definitely won't get a retail box replacement - they're probably sold out anyway. You're still getting a brand new phone since they just came out - that's much better than light leakage.
     
  5. Nintendolinky thread starter macrumors 6502

    Joined:
    Jan 29, 2008
    #5
    Guys I have been to Meadowhall and they refunded the old phone to a giftcard and bought out a brand new sealed retail iPhone for me to purchase with the card.

    They did this even though there is a huge sign outside the store saying they have no iPhone 5's in stock so I am a bit dubious about that.

    The iPhone they replaced it with seems OK as far as i can tell, no signs of damage on the edge and the issues on the previous phone are not on this one, hoping for the best.
     

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