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Late 2014 Mac mini, monitor "out of range" error

sojer2005

sojer2005

macrumors member
Original poster
Nov 29, 2007
62
13
Hi,
I have Mac mini 2014 with Intel Iris video card. Its connected to Nec PA272W monitor by mini DP cable to mini DP input of the monitor.
On some occasions when I turn on my Mac mini or wake it from sleep mode the monitor displays „out of range” error (H 14.6 kHz out of range).
Why the video card is sending only 14.6 kHz for the horizontal refresh rate?

The display is only able to see what the video card is pushing to it. Since I know the display is not having issues when connected to the 2009 Macbook Pro, I would like to know why this new machine is exhibiting this issue with its video output.
 
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Hi,
Any advice on this ?

I have even installed windows 8.1 on this machine with a little help from Boot Camp A - only for testing.

It is all the same with Windows.

Could it be a general Intel drivers issue ?
 
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I checked NEC's page for this monitor, and it lists a number of connection inputs, such as:
- displayport
- minidisplayport
- HDMI
- DVI-D dual-link

Do you by any chance have an HDMI cable around?
I would suggest you try an HDMI-to-HDMI connection, just to see what happens.
 
Fishrrman said:
I checked NEC's page for this monitor, and it lists a number of connection inputs, such as:
- displayport
- minidisplayport
- HDMI
- DVI-D dual-link

Do you by any chance have an HDMI cable around?
I would suggest you try an HDMI-to-HDMI connection, just to see what happens.
Click to expand...

Hi,
on HDMI - HDMI connection the 2560 X 1440 refresh rate is only 30 Hz (it's vey uncomfortable), but the there is no "out of range" error.
It is occurring when the miniDP or DP output input are in use, both in OS X and Windows.
 
Negritude said:
Well, maybe try another resolution. This seems to be a common issue with NEC monitors based on some Googling.
Click to expand...

It's the same regardless the resolution.
I was unable to find any information associated with this problem on the web.

I have just tried retina MacBook Pro with the same graphic card (Intel Iris 5100). The same error "out of range" ( H 14,6 kHz / 59,9 Hz) appeared on the display.



Later today I will test Mac mini 2012 with Intel HD 4000.
 
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sojer2005 said:
Later today I will test Mac mini 2012 with Intel HD 4000.
Click to expand...

Unfortunately, the "out of range" error is also present with 2012 mac mini.
So either the NEC PA272W is incompatible in some way or I have a bad unit?
 
I just got a PA272 as well and remember seeing this error on their website, but I didn't get it while connected to my 13" Macbook Pro Retina. According to Nec's website,

"The “Out Of Range” error message indicates that you have exceeded the maximum possible video resolution or horizontal & vertical frequency that your display device is capable of using. Lower your input resolution and horizontal/vertical frequency to one that is listed as compatible in the display device specifications chart."

So you may need to adjust something in the display settings before it appears. I'm not sure why the Mac Mini wouldn't be able to connect to the Nec and my rMBP does. If it helps in my display settings, the Nec appears as the monitor with resolution at: Default for Display, Rotation: Standard, and Refresh Rate: 59.9 Hertz (this is grayed out and can't be changed).

Let us know how that works out for you because I'm going to be picking up a Mini soon and would hate for any issues to pop up.
 
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I would suggest it may be a cable problem. You may want to try a new high quality display port cable. Monoprice is a good source. I bought some cheap cables from Amazon and had all kinds of problems with them.
 
Crosscreek said:
I would suggest it may be a cable problem. You may want to try a new high quality display port cable. Monoprice is a good source. I bought some cheap cables from Amazon and had all kinds of problems with them.
Click to expand...

I have tried several cables, all high quality.
 
Ever find a solution to this? I'm pretty sure it has to do with a setting in the monitor because mine was working fine, then I changed some settings including power save, now I get "out of range" errors.
 
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