2.08 has been released today, and like I feared, the Screen Manager app is still saying that I have the latest monitor firmware. Really hoping someone can come through with the .bin file if indeed a new firmware was pushed.
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LG UltraFine 5K - Owners Thread
- Thread starter iBrooker
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2.08 has been released today, and like I feared, the Screen Manager app is still saying that I have the latest monitor firmware. Really hoping someone can come through with the .bin file if indeed a new firmware was pushed.
Same here. Waited with baited breath for v2.08 to be released so it wouldn't crash on High Sierra. In the meantime contacted LG Twitter support asking about 2.08 - totally annoying conversation ensued prompting me to vow never to buy an LG product ever again.
2.08 finally released. Yupiee. Monitor software up to date (3.01,1.11,5234,3.00,0.1d). F this.
2.08 finally released. Yupiee. Monitor software up to date (3.01,1.11,5234,3.00,0.1d). F this.
Also in the same boat. Fingers crossed that someone's got the .bin! This is so stupid; I feel like a chump for buying this monitor.
EDIT: LG's support is comically awful. Asked for the firmware, got linked to the Screen Manager download. Ugh. https://twitter.com/LGUSSupport/status/910850466405244928
EDIT: LG's support is comically awful. Asked for the firmware, got linked to the Screen Manager download. Ugh. https://twitter.com/LGUSSupport/status/910850466405244928
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I'm on the latest "3.04,1.13,5237,3.04,0.1e" – how does one get this .bin file, as it's hidden away AFAICT...?
Let me know ASAP, and I'l try and upload it.
Not a clue; in fact, I'm not even sure if you'd have the .bin file just by virtue of your monitor having the latest firmware, and if you did I wouldn't know where it'd be stored. Application support is my next best guess if it's not in the package contents.
You may try to select the LG Screen Manager in your Applications folder (in Finder). Then right-click and select 'Show package contents'. At this point you'll be shown a directory and file structure within the .app package. Navigate to 'Contents', then 'Resources', then 'Update_data'.
When in 'update data folder', copy and paste (in another folder somewhere else) any .bin files you may see there. Those of us not able to update firmware only see a 'config.ini' file in that 'update_data' folder, but no .bin file. Apparently, according to the LG Screen Manager log data, the firmware update .bin file should be there (or downloaded by the app there).
Thanks!
[doublepost=1506456219][/doublepost]Sorry to clarify, actually the "Update_data" is in there, but only have the "config.ini" file in there. No .bin files to be seen, post-updating, I'm afraid. :-|
Here's a screenshot:
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Correct... unless you are using the screen manager functions, the new version does nothing for you.
Weird, why bother releasing this, LG?
My two seem to largely work fine with 2016 maxed-out 15" MBP on monitor software version 3.04. But more/better functionality would be somewhat good, given some issues still remain.
And we wait, it seems.
Count me as another stuck on 3.01.
[doublepost=1507086833][/doublepost]I use a Pi-Hole setup for ad blocking at home. I don't even see any requests going out when I open the app and have it look for an update. I'm pretty sure its just bugged and times out.
[doublepost=1507086833][/doublepost]I use a Pi-Hole setup for ad blocking at home. I don't even see any requests going out when I open the app and have it look for an update. I'm pretty sure its just bugged and times out.
LG Screen Manager checks http://lmu.lge.com/ExternalService/lgscreenmanager/mac/FW/27MD5KA_MP3/FWLatestVersion.txt for firmware updates, however the file is busted (it returns NotAllowedPage). I've reported the issue to them, but god only knows if it made it beyond the Tier 1 support guys.
Nice for users to know, thanks.
This is the problem with most companies, the customer service department and staff are just a vacuous "front end". They typically don't have a clue about what's going on to deal with issues behind the scenes, and the companies keep any fixes to themselves often for arbitrary reasons, failing to pass any info to CS staff to communicate with customers. And CS staff often either refuse to offer to pass customer issues back up the chain (as they're told to do by mgmt to 'get through the workload'), or the CS agent says they do to the customer, but then inputs this into some dead-end computer system that basically goes nowhere.
The trouble is, after they have your money several months down the line after the returns period, they see all these CS departments as "loss centres" – things they have to offer for a variety of legal/marketing/other reasons, which makes them no money but instead just costs them money.
Yes, you would think they'd care, as surely good CS makes happy customers and apparent repeat business. But they don't, as they know full well that customer loyalty in most products is largely dead (unless you can lock people in with an ecosystem like Apple do!), with ultimately people buying on specs at a price they want to pay (not always the cheapest, but unless you offer something amazingly different, it normally is around the cheapest in whatever price bracket the buyer is looking in).
A classic example... I'm looking at buying a new printer, and the way all brands 'spec' the products making it about as clear as mud to make buying decisions: 'chuck specs at the customer in random order on each product, making comparisons as difficult as possible, and using terms with no explanation; and hope something sticks' (i.e. customer buy ANYTHING from us). They really don't care, as as if they did, they wouldn't do it.
I should stress this is not the CS staff I'm having a go at themselves, but rather the corporate structure that sees customers with issues as "pests" (at least that's how they often make us feel like we are to them), rather than something to engage with and resolve.
/rant, haha!
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LG Screen Manager App for UltraFine Displays Updated for macOS High Sierra
Nothing new on it: PR repeat.
Nothing new on it: PR repeat.
10.13 and Final cut pro 10.3.4 crashing for me... work around but rather not do it...
10.13 problem with sleep and two monitors... half the time crashing half the time not working...
very disappointed apple....
10.13 problem with sleep and two monitors... half the time crashing half the time not working...
very disappointed apple....
I also use two monitors and did have an issue with them not going to sleep when i execute my hot-corner. The issue was resolved after a reboot for some reason. I do know that these LGs don't play well when you connect them to the MBP at the same time (MBP in clamshell).
I bought the 4k version, but honestly after a week I'm very envious of the 5k owners in this thread! The 4k is so clear and I love the glossy screen compared to the Dell p2415q that I returned. But 21.5 inches is a bit small, and it doesn't look that much bigger than my 15" macbook pro. My advice to people on the fence, get the 5k if you can afford it!
p.s. anyone selling a used 5k I would be very interested.
p.s. anyone selling a used 5k I would be very interested.
Perhaps get a second one? It's a great combination and it even works with the 13" MacBook Pro.
They called me in response to a support issue I raised with them about it, and they don't seem to understand that the URL returning that value prevents updates to the "released" firmware, version 3.04 . Based on what was said on the phone, their support people seem to believe the firmware is part of the download of version 2.08 and couldn't comprehend that it would be downloaded by the app after installation.
I tried for about 15 minutes to explain as clearly as I was able what I could see on my end, and raised that large numbers of people were unable to update to the latest firmware release (3.04). I ended up giving up in frustration - they just don't care enough to do anything about it.
Based on what was said, it sounds like there's another firmware update in the works. No mention was made of when it would be released - just "the new firmware isn't ready yet" a bunch of times.
Sorry I don't have better news, but maybe if a few more people filed support cases with them about this via their site they might pay more attention to the problem.