I was chilling with my buddy in London last weekend when I noticed that the lock button on his iPhone 5 didn't work. He had to go through some complicated three step process every time he wanted to lock his phone. Since his iPhone is only a couple of months old, I ask him why he doesn't get it repaired under warranty. His response was that the warranty is completely useless to him because it's impossible to get an appointment at the apple store. The online booking system allows you to make an appointment up to three weeks in advance, but every time he goes on the website there are never any available slots for any time during the next three weeks. So essentially his lock button doesn't work, his apple warranty is completely useless to him, and there's nothing he can do about it. I wonder what one does in a situation like this? Surely it must be illegal for a company to fail to honor their warranty in such a manner.