Lost purchased itunes music during repair, how to i get it back

Discussion in 'Mac Apps and Mac App Store' started by jlmillstein, Apr 19, 2007.

  1. jlmillstein macrumors member

    Apr 18, 2007
    I purchased a few albums and seasons of greys anatomy for my macbook and when it was replaced some of the purchased files were lost on the way over. Is there a way to get them back?
  2. psychofreak Retired


    May 16, 2006
  3. CanadaRAM macrumors G5


    Oct 11, 2004
    On the Left Coast - Victoria BC Canada
    Call Apple. They have the ability to reissue purchases if they can verify them through your Apple ID -- although they exercise it rarely. It would help if this was an Applecare covered sudden and catastrophic failure and the repair was done by an Apple authorized centre.

    Otherwise, did you ever wonder why iTMS says "You should back up your purchases" every time you buy something?
  4. EricNau Moderator emeritus


    Apr 27, 2005
    San Francisco, CA
    You can politely ask Apple if you can re-download your purchased content using this form. Apple's Term of Service claim you may only download music and videos once, but on rare occasions they have allowed customers to download them for a second time free of charge.

    Reminder: You should always have a backup.

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