M$ Messed up my Office 2008 Suite Deal and I'm getting a second copy free...

Discussion in 'Mac Apps and Mac App Store' started by Moof1904, Apr 25, 2008.

  1. Moof1904 macrumors 65816

    Joined:
    May 20, 2004
    #1
    Just got my M$ Office Suite deal and they sent me the wrong one. (H&S instead of Special Media). There was a letter in the package that said their ordering system had messed up and they weren't sure what I had ordered. The letter invited me to call them if the order was incorrect.

    I called the toll-free number in the letter and spent a mere moment or two in phone jail and then the very nice person on the phone verified that I had received the incorrect version (she asked me to read the part number from the disk) and then told me that they'd be sending me the other version and i could keep the incorrect one. They're also refunding my shipping cost.

    Sweet.
     
  2. bigandy macrumors G3

    bigandy

    Joined:
    Apr 30, 2004
    Location:
    Murka
    #2
    That's not a bad deal. You should sell the incorrect one ;)
     
  3. Hawkeye411 macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #3
    Yea .. you could probably get a few bucks for it here in the forums.
     
  4. Moof1904 thread starter macrumors 65816

    Joined:
    May 20, 2004
    #4
    I had to open it to read the part number off of the disk, is that an issue that would hinder resale?
     
  5. sschwar4 macrumors member

    Joined:
    Apr 25, 2008
    Location:
    Chandler, AZ
    #5
    Too bad it wasn't the other way around. You pay for H&S and get the other.

    Stuart
     
  6. EricNau Moderator emeritus

    EricNau

    Joined:
    Apr 27, 2005
    Location:
    San Francisco, CA
    #6
    Yeah, my copy came with that letter as well. (I got the right version, however.)

    As long as you disclose that it's an open box, there's no reason why it should be a problem. It would only be a problem if you had already installed it on your system, or were not including the product keys.

    Technically, none of us payed for anything other than S&H. As part of the Super Suite deal you could chose either 3 licenses of Home & Student or one license for Special Media Edition.
     
  7. sschwar4 macrumors member

    Joined:
    Apr 25, 2008
    Location:
    Chandler, AZ
    #7
    Free is even better, well almost S&H.

    Stuart
     
  8. Moof1904 thread starter macrumors 65816

    Joined:
    May 20, 2004
    #8
    Yeah, and they even refunded my shipping to compensate for the trouble. All in all, very nice of them they way they handled it.
     
  9. majordude macrumors 68020

    majordude

    Joined:
    Apr 28, 2007
    Location:
    Hootersville
    #9
    Really cool. I like it when companies perform true customer service. So many nowadays are into customer disservice.
     
  10. Hawkeye411 macrumors 68000

    Hawkeye411

    Joined:
    Jun 6, 2007
    Location:
    Canada EH!!!
    #10
    If you didn't register it I think you should be able to sell it.
     

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