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DaveK7K

macrumors newbie
Original poster
Dec 15, 2019
2
0
I started the update installation for Catalina today – December 15 – and it started for a bit, it said that “the screen would go dark and it would restart several times”. Well: the screen went dark but then nothing happened. It won’t turn on, etc. I’ve talk to Apple support and they gave me instructions for trying to re-wake it using different keystroke combinations.

Has anybody else experienced this?

any ideas?

dave
 

fisherking

macrumors G3
Jul 16, 2010
8,583
3,017
ny somewhere
have you done what apple suggested? you can also try resetting nvram & the smc for your air (google for your model). which air is this?
 

DaveK7K

macrumors newbie
Original poster
Dec 15, 2019
2
0
13”, bought in November 2019.

I tried all the keystroke combinations; taking it in to a Genius Bar tomorrow after work...
 
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