MacBook Air Mid 2013 with a black screen of death

Discussion in 'MacBook Air' started by nardr, Jun 16, 2015.

  1. nardr macrumors newbie

    Joined:
    Jun 16, 2015
    #1
    Guys, doing fine?

    So, I am a beta tester of OS X Yosemite and, because of many updates, I don't know what is the exactly version I was using.

    Yesterday, when I pickup my Mac to see my bank account (I leave it always turned on with Insomnia), I notice that my Mac was kind of hot and turning the ventilator really fast, like few times before.

    Even that, it was on and my desktop was been showed, but I couldn't get any response of the mouse.

    So, I forced a restart. When I turned on again, I hear the startup sound, the screen was clearly on, but no image was been show.

    I contact the Apple Support Chat, did many tries, like reset the SMC and try to restore a backup, but nothing. No image. Support told me that there is probably a hardware problem and a I should bring the MacBook to an Apple Store.

    So, I'm wondering if you guys have any thoughts about what this could be. I live in Brazil and I'm going to Miami next Wednesday. I'll be there for 6 days, so, if the fix lasts more than this, I won't be able to wait. There's any chance that I can get another Mac giving this one by a "ok" price?

    Thank you.
     
  2. motrek macrumors 68020

    Joined:
    Sep 14, 2012
    #2
    The backlight might be broken. Is there NO image at all, or is it just extremely dark? Maybe you can shine a flashlight on the screen to make the image more visible.

    If there's no image at all, I suspect it's probably a software problem of some kind. Don't know what it could be though.
     
  3. nardr thread starter macrumors newbie

    Joined:
    Jun 16, 2015
    #3
    Just dark. There is light, because the logo in the other side is shining. But there is no image generate though, it just keeps a black window. Not even the Apple logo.

    Hopefully, it is a software problem.
     
  4. newellj macrumors 601

    Joined:
    Oct 15, 2014
    Location:
    Boston, MA, US
    #4
    Have you tried the start-up diagnostics and hardware test?
     
  5. nardr thread starter macrumors newbie

    Joined:
    Jun 16, 2015
    #5
    how could I do that without seeing any image on the screen?
     
  6. SSD-GUY macrumors 6502a

    Joined:
    Sep 20, 2012
    Location:
    London, UK
    #6
    Plug in to an external monitor and run the hardware test.
     
  7. newellj macrumors 601

    Joined:
    Oct 15, 2014
    Location:
    Boston, MA, US
    #7
    Power off, power up with the required key presses and see if you get any display.
     

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