MacBook Air Mid 2013 with a black screen of death

nardr

macrumors newbie
Original poster
Jun 16, 2015
3
0
Guys, doing fine?

So, I am a beta tester of OS X Yosemite and, because of many updates, I don't know what is the exactly version I was using.

Yesterday, when I pickup my Mac to see my bank account (I leave it always turned on with Insomnia), I notice that my Mac was kind of hot and turning the ventilator really fast, like few times before.

Even that, it was on and my desktop was been showed, but I couldn't get any response of the mouse.

So, I forced a restart. When I turned on again, I hear the startup sound, the screen was clearly on, but no image was been show.

I contact the Apple Support Chat, did many tries, like reset the SMC and try to restore a backup, but nothing. No image. Support told me that there is probably a hardware problem and a I should bring the MacBook to an Apple Store.

So, I'm wondering if you guys have any thoughts about what this could be. I live in Brazil and I'm going to Miami next Wednesday. I'll be there for 6 days, so, if the fix lasts more than this, I won't be able to wait. There's any chance that I can get another Mac giving this one by a "ok" price?

Thank you.
 

motrek

macrumors 68020
Sep 14, 2012
2,428
150
...
So, I'm wondering if you guys have any thoughts about what this could be. I live in Brazil and I'm going to Miami next Wednesday. I'll be there for 6 days, so, if the fix lasts more than this, I won't be able to wait. There's any chance that I can get another Mac giving this one by a "ok" price?

Thank you.
The backlight might be broken. Is there NO image at all, or is it just extremely dark? Maybe you can shine a flashlight on the screen to make the image more visible.

If there's no image at all, I suspect it's probably a software problem of some kind. Don't know what it could be though.
 

nardr

macrumors newbie
Original poster
Jun 16, 2015
3
0
Just dark. There is light, because the logo in the other side is shining. But there is no image generate though, it just keeps a black window. Not even the Apple logo.

Hopefully, it is a software problem.
 
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