MacBook iCloud Locked Won’t Allow Code Entry

Discussion in 'Mac Basics and Help' started by Ecommerce Kid, May 30, 2019.

  1. Ecommerce Kid macrumors newbie

    Ecommerce Kid

    Joined:
    Dec 6, 2016
    #1
    I locked myself out of my MacBook via iCloud (long story)

    I have access to iCloud on another system signed into the same iCloud so I can get the unlock code to enter on the MacBook Pro

    However, when I get to the screen to enter the code to lock it, it simply says ‘wrong passcode” and asks me to re-enter, but there are no fields and simply typing does not enter it either. When I restart or let the battery die, my password time wait increases.

    How can I get to a place where I can enter my code?
     
  2. Mr_Brightside_@ macrumors 68030

    Mr_Brightside_@

    Joined:
    Sep 23, 2005
    Location:
    Toronto
    #2
    I believe it's not a two factor code it wants (which is what I assume you're creating on the other Mac), it's a code specific to the Mac you would have previously set.
    Does it look like the options here?
    https://support.apple.com/en-ca/HT204455
     
  3. Ecommerce Kid thread starter macrumors newbie

    Ecommerce Kid

    Joined:
    Dec 6, 2016
    #3
    Hey there wish it was just that one. Even if it were, the big issue seems to be is it won’t allow me to enter any reason.

    It was a code that was set in case it was iCloud locked. I was unsure of what code I set the first few times. I have found it on iCloud when I click “unlock” Now it will not allow me to enter any code
     
  4. Mr_Brightside_@ macrumors 68030

    Mr_Brightside_@

    Joined:
    Sep 23, 2005
    Location:
    Toronto
  5. Ecommerce Kid thread starter macrumors newbie

    Ecommerce Kid

    Joined:
    Dec 6, 2016
    #5
    Thanks for your help!

    This is a specific known technical issue looking for others with experience with it
     
  6. chabig macrumors 603

    Joined:
    Sep 6, 2002
    #6
    Are you interested in starting a support group?
     

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5 May 30, 2019