Macbook Pro 2011 13inch 4gb keeps restarting when watching youtube/any videos online

Discussion in 'MacBook Pro' started by jordancheta, Jun 24, 2012.

  1. jordancheta macrumors newbie

    Joined:
    Jun 24, 2012
    #1
    Here is the report after the crash and restart. Ive only had the computer for about a week


    Interval Since Last Panic Report: 71208 sec
    Panics Since Last Report: 3
    Anonymous UUID: 441C274C-FD5F-4F48-8D4B-81A9F8D1C13D

    Sun Jun 24 10:26:38 2012
    panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8170f9b1, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000123398, CR3: 0x000000001f0eb03a, CR4: 0x00000000001606e0
    RAX: 0xffffff7f8170fa84, RBX: 0x0000000000000077, RCX: 0x0000000000123390, RDX: 0x000000000033df0e
    RSP: 0xffffff807f48b9b0, RBP: 0xffffff807f48b9c0, RSI: 0xffffff800c2ee200, RDI: 0xffffff8014f93000
    R8: 0x0000000000000075, R9: 0xffffff7f81769380, R10: 0xffffff807f48b92c, R11: 0xffffff807f48b930
    R12: 0xffffff800c5dcf88, R13: 0xffffff8014f93000, R14: 0xffffff806a57b000, R15: 0xffffff8014f93000
    RFL: 0x0000000000010282, RIP: 0xffffff7f8170f9b1, CS: 0x0000000000000008, SS: 0x0000000000000010
    CR2: 0x0000000000123398, Error code: 0x0000000000000002, Faulting CPU: 0x1

    Backtrace (CPU 1), Frame : Return Address
    0xffffff807f48b660 : 0xffffff8000220792
    0xffffff807f48b6e0 : 0xffffff80002c4794
    0xffffff807f48b890 : 0xffffff80002da55d
    0xffffff807f48b8b0 : 0xffffff7f8170f9b1
    0xffffff807f48b9c0 : 0xffffff7f81713f7d
    0xffffff807f48bb00 : 0xffffff7f81710ed4
    0xffffff807f48bb60 : 0xffffff800065593e
    0xffffff807f48bb80 : 0xffffff800065621a
    0xffffff807f48bbe0 : 0xffffff80006569bb
    0xffffff807f48bd20 : 0xffffff80002a3f08
    0xffffff807f48be20 : 0xffffff8000223096
    0xffffff807f48be50 : 0xffffff80002148a9
    0xffffff807f48beb0 : 0xffffff800021bbd8
    0xffffff807f48bf10 : 0xffffff80002af140
    0xffffff807f48bfb0 : 0xffffff80002dab5e
    Kernel Extensions in backtrace:
    com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBFF2AB81]@0xffffff7f81707000->0xffffff7f8176dfff
    dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff7f80887000
    dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xffffff7f80d0b000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0xffffff7f80cd2000

    BSD process name corresponding to current thread: Google Chrome He

    Mac OS version:
    11E2620

    Kernel version:
    Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
    Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
    System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)

    System uptime in nanoseconds: 4444274321352
    last loaded kext at 711038778133: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80794000, size 241664)
    last unloaded kext at 194217243826: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f8153a000, size 8192)
    loaded kexts:
    com.apple.filesystems.smbfs 1.7.2
    com.apple.driver.AppleMikeyHIDDriver 122
    com.apple.driver.X86PlatformShim 5.0.0d8
    com.apple.driver.AGPM 100.12.69
    com.apple.driver.AppleHDA 2.2.3f13
    com.apple.driver.AppleUpstreamUserClient 3.5.9
    com.apple.driver.AudioAUUC 1.59
    com.apple.driver.AppleMikeyDriver 2.2.3f13
    com.apple.driver.SMCMotionSensor 3.0.2d6
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleIntelHD4000Graphics 7.2.8
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager 4.0.7f2
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleSMCLMU 2.0.1d2
    com.apple.driver.AudioIPCDriver 1.2.3
    com.apple.driver.ApplePolicyControl 3.1.32
    com.apple.driver.AppleLPC 1.6.0
    com.apple.driver.AppleBacklight 170.2.2
    com.apple.driver.AppleMCCSControl 1.0.33
    com.apple.driver.AppleIntelFramebufferCapri 7.2.8
    com.apple.driver.AppleSMCPDRC 5.0.0d8
    com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2
    com.apple.driver.AppleUSBTCButtons 227.6
    com.apple.driver.AppleIRController 312
    com.apple.driver.AppleUSBTCKeyboard 227.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 33
    com.apple.iokit.SCSITaskUserClient 3.2.1
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCISerialATAPI 2.0.3
    com.apple.iokit.IOAHCIBlockStorage 2.0.4
    com.apple.driver.AppleFWOHCI 4.8.9
    com.apple.driver.AppleSDXC 1.2.2
    com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
    com.apple.driver.AppleUSBHub 5.0.7
    com.apple.driver.AppleEFINVRAM 1.6.1
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleAHCIPort 2.3.0
    com.apple.driver.AppleUSBEHCI 5.0.7
    com.apple.driver.AppleUSBXHCI 1.0.7
    com.apple.driver.AppleACPIButtons 1.5
    com.apple.driver.AirPort.Brcm4331 560.7.21
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.7
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.5
    com.apple.driver.AppleAPIC 1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
    com.apple.nke.applicationfirewall 3.2.30
    com.apple.security.quarantine 1.3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
    com.apple.driver.DspFuncLib 2.2.3f13
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSurface 80.0.2
    com.apple.iokit.IOSerialFamily 10.0.5
    com.apple.iokit.IOAudioFamily 1.8.6fc18
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleHDAController 2.2.3f13
    com.apple.iokit.IOHDAFamily 2.2.3f13
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.driver.X86PlatformPlugin 5.1.1d6
    com.apple.driver.AppleSMC 3.1.3d10
    com.apple.driver.AppleGraphicsControl 3.1.32
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.3.4
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.iokit.IOGraphicsFamily 2.3.4
    com.apple.driver.IOPlatformPluginFamily 5.1.1d6
    com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
    com.apple.iokit.IOBluetoothFamily 4.0.7f2
    com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
    com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
    com.apple.driver.AppleUSBMultitouch 230.5
    com.apple.iokit.IOUSBHIDDriver 5.0.0
    com.apple.driver.AppleUSBMergeNub 5.0.7
    com.apple.driver.AppleUSBComposite 5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
    com.apple.driver.AppleThunderboltNHI 1.6.0
    com.apple.iokit.IOThunderboltFamily 2.0.3
    com.apple.iokit.IOFireWireFamily 4.4.5
    com.apple.iokit.IOEthernetAVBController 1.0.1b1
    com.apple.iokit.IOUSBUserClient 5.0.0
    com.apple.iokit.IOAHCIFamily 2.0.8
    com.apple.iokit.IOUSBFamily 5.0.7
    com.apple.driver.AppleEFIRuntime 1.6.1
    com.apple.iokit.IOHIDFamily 1.7.1
    com.apple.iokit.IO80211Family 420.3
    com.apple.iokit.IONetworkingFamily 2.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 177.5
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 331.7
    com.apple.iokit.IOStorageFamily 1.7.2
    com.apple.driver.AppleKeyStore 28.18
    com.apple.driver.AppleACPIPlatform 1.5
    com.apple.iokit.IOPCIFamily 2.7
    com.apple.iokit.IOACPIFamily 1.4
    Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
    Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
    Serial ATA Device: MATSHITADVD-R UJ-8A8
    USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
    USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
    USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 9
     
  2. srshaw macrumors 6502

    Joined:
    Aug 13, 2011
    #2
    Is it new? If so return it for a replacement. My first Macbook pro had weird green lines on the screen and apple replaced it no worries.
     
  3. Geo411m macrumors regular

    Joined:
    Apr 3, 2010
    #3
    I think the issue is Google Chrome. I had the same issue while using it.
     
  4. jordancheta thread starter macrumors newbie

    Joined:
    Jun 24, 2012
    #4
    I am looking into returning it, but I was wondering if it was an issue involving Google Chrome, It does seem to only happen when I am using that browser
     
  5. jordancheta thread starter macrumors newbie

    Joined:
    Jun 24, 2012
    #5
    Are you still having issues, or did they stop once you discountinued using Google Chrome
     
  6. Stetrain macrumors 68040

    Joined:
    Feb 6, 2009
    #6
    Is this a 2012 MBP (the ones released on June 11th)? The crash references the HD 4000 graphics (Ivy Bridge) so I'm guessing it is.

    Many people have reported identical crashes from using Chrome on the new Ivy Bridge machines. My guess is it's a driver issue, a Chrome issue, or a combination. I doubt it's faulty hardware because of the number of people who seem to have this issue. Probably will be fixed via an OSX or Chrome software update soon.
     
  7. jordancheta thread starter macrumors newbie

    Joined:
    Jun 24, 2012
    #7
    Yes it is, purchased it June 13th. Ive been doing some research and it seems many people are having issues with chrome, just like you said.
     
  8. mattopotamus macrumors G5

    mattopotamus

    Joined:
    Jun 12, 2012
    #8
    this. It has happened to so many people that is has to be a chrome issue that can be fixed with an update.
     
  9. jordancheta thread starter macrumors newbie

    Joined:
    Jun 24, 2012
    #9
    Yes I agree, I will just use safari, the web browser I use isn't that important to me, I was just using Chrome because thats what I used on my windows computer, Thanks for the help
     
  10. Geo411m macrumors regular

    Joined:
    Apr 3, 2010
    #10
    No, it stopped once I stopped using chrome.
     

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