MacBook Pro 2011 Scratch

[ThatBrownGuy]

My brand new MacBook arrived today, however, located on the aluminium shell at the lower left corner of the screen is a scratch. Usually, I would ignore such a small mark, however, this one is slightly dented into the aluminium too. As this is a new MacBook out of the box, what can Apple do for me? And will they do it? I mean, for a £1900 computer, you don't expect this.

 

[darkmaxdevil]

call them up and demand for a new one or refund

 

[GuitarG20]

call them up or go into the store and demand a new one, without any blemishes

 

[aussiedj]

Check to see if the optical bay is SATA III before you take it back. Just in case.

 

[ThatBrownGuy]

Will there be a long delay? This Mac was a BTO (Just the Hi-Res Screen) so will they replace it with one from the UK, or from the factory in China? I really can't afford that much time without a laptop as my job depends on it.

 

[greygray]

Replace it at the store. You've the rights to.

 

[GuitarG20]

they should have that one in stock at any decent apple store...

 

[randomrazr]

picture?

 

[SavMBP15]

Whatever you do, get it resolved before the initial 2 weeks are up. Worse case you can return it and buy another one.

Best bet, go to an Apple Store ASAP.

 

[ThatBrownGuy]

Yup, I'm going to do just that Thanks for helping me out guys.

 

[LeiQQ]

Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_5 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8L1 Safari/6533.18.5)

Yup, I'm going to do just that Thanks for helping me out guys.

If you call apple and want something else such as free apple care or a mouse etc. you can try that. My friend had a similar problem but there is no apple store in Taiwan but with the call he got a free gift.

 

[randomrazr]

LOL he wont post a picture

 

[GuitarG20]

LOL he wont post a picture

maybe it's just really small and he's embarrassed that he's so anal. in which case, i still don't blame him. any computer more than $600 i would expect to be perfect out of the box. xD

 

[hooneyrob]

Yup, I'm going to do just that Thanks for helping me out guys.

Just one point, if it's their fault then you can ask to keep the MacBook you have now and arrange for collection on the day your new one arrives.

 

[niceguyeddie]

Check to see if the optical bay is SATA III before you take it back. Just in case.

How can you check that?

 

[randomrazr]

maybe it's just really small and he's embarrassed that he's so anal. in which case, i still don't blame him. any computer more than $600 i would expect to be perfect out of the box. xD

i post a thread with a small issue a while back and i get b****ed at

 

[yusukeaoki]

Call apple and they will give you a new one.