MacBook Pro Screen Issue

MedHead

macrumors regular
Original poster
Mar 2, 2009
142
0
Cork, Ireland
I have a 13 inch MacBook Pro (2017, non-touch bar) which I bought in October 2018. Over the last few weeks I've noticed some yellow/orange discolouration around the edges of the screen which has been getting worse.

Laptop has been in a case since day 1 and never dropped or exposed to water. Any thoughts on what's causing this?

Am I looking at a screen replacement to get it fixed?

1580127091439.jpeg
1580127101189.jpeg
 

Sanpete

macrumors 68030
Nov 17, 2016
2,596
1,054
Utah
There must be some good way to determine if it's the backlighting or some screen layer that's causing it, but I don't know what it is. Does changing the brightness affect it?
 

jonas996

macrumors newbie
Feb 4, 2020
2
0
lazy links
Yup, you're not alone with that issue. I've been noticing it on my 2017 MBP (with TouchBar) lately, which I've bought in June 2018. I found this page where you can see that hundreds of people are affected by this issue, check here. One plausible explanation I found is that there might be crystals flowing in the display, which makes sense because if you put it in your backpack sideways, the orange discoloration will be on the side that was looking down. E.g. left side on the bottom causes orange spots on the left side.

I don't have any warranty since I bought it more than one year ago. So I called Apple last night, they told me that they don't know about that issue and recommended to get an appointment at Apple or a reseller. Unfortunately, the next Apple Store is around 45 minutes from here, so the lady got me an appointment for the local Premium Reseller where I just came from. As expected, they told me that there is no service program for that issue and all they could do is to offer a screen replacement which would have cost around 700 euros. Yikes.
Now, I have to try it with Apple again and I'll try to get an appointment at the Genius Bar soon. Calling them again is also an option I'm considering. And I really hope that there is some way to get the screen replaced for free because it's just awful to pay 2000€+ for a "premium" laptop and then get affected by issues like these, which are most likely manufacturing issues by Apple.

I can keep you updated about it if you're interested.
 

butterflyscisstor

macrumors newbie
Jan 27, 2020
18
6
One plausible explanation I found is that there might be crystals flowing in the display, which makes sense because if you put it in your backpack sideways, the orange discoloration will be on the side that was looking down.
Is this a common issue? I have worked in laptop repair on and off as a certified tech for many brands since starting in 1998 (!) and have never once heard of crystal migration due to the orientation of a device. Very curious if you are hearing about this phenomenon outside of the thread you linked... thanks for sharing the info.

...I bought in October 2018... Am I looking at a screen replacement to get it fixed?...
Yes, I believe that will be the only fix. This appears to be a hardware issue - could be in the screen, a controller, or cable. My concern with spending any $ on this fix is that Apple laptops of this era have some longevity issues, so fixing this might just result in another problem in a year or two.

I am guessing you didn't get AppleCare, which means unless you luck out at the Genius Bar you'll likely be offered the same repair options (too expensive). Apple doesn't often make exceptions anymore, and Genius Bar techs don't have the same lee-way they once did to make courtesy replacements. Does your country offer extended protection for expensive equipment?

If I were in your shoes, I would sell this on the used market - some people won't mind this issue. You can then buy a new replacement - with AppleCare this time around. Are you interested in a different model? If you're willing to give up the Touch Bar, I would suggest giving a look at the 2019 Airs if you travel and move the laptop a lot. I am guessing from your bookmarks in the screenshot that the portability factor of the Air might be a nice feature. I have personally used the 2019 Air, 2019 13" base, and 2018 top line 15.4" and outside of very heavy lifting they all felt about the same speed (the top end models were faster on long-term heavy processing like extended computation for a rendering, encoding, or compiling task). When you first set up the machines an migrate your data, the Air might take 2x as long to do indexing, especially in Mail, but once it does the initial setup the speeds will be more in line with each other.

Whatever you do, I highly suggest considering AppleCare a part of the price of owning an Apple Laptop until things change in the future. Perhaps the 16" is the beginning of this change, but I think more likely reliability issues are a tradeoff we will continue to see for some time with Apple portables, as there have been reliability issues with almost every generation since they switched to Intel 20 years ago. (And even before that the consumer line of laptops was fairly problematic.)
 
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jonas996

macrumors newbie
Feb 4, 2020
2
0
lazy links
Is this a common issue? I have worked in laptop repair on and off as a certified tech for many brands since starting in 1998 (!) and have never once heard of crystal migration due to the orientation of a device. Very curious if you are hearing about this phenomenon outside of the thread you linked... thanks for sharing the info.
Sorry if I expressed myself unclear. That was just some theory I read while googling for people with the same issue. I don't know too much about displays, so that might be nonsense.
 

butterflyscisstor

macrumors newbie
Jan 27, 2020
18
6
Sorry if I expressed myself unclear. That was just some theory I read while googling for people with the same issue. I don't know too much about displays, so that might be nonsense.
Ah, thanks for explaining. I was trying to figure out how migration would happen left to right (for example, when in a book bag) but not up and down (for example, LCD TVs or desktop screens that are always in same orientation).

Seems if the crystal migration was commonplace we would see it in all orintations/on all sides of screens in laptops but especially at the bottom of the screen
 

rodedwards

macrumors regular
Jul 7, 2010
159
23
Not sure if this is the same problem as can't see well from photos, but Apple may replace free of charge. I'm in UK and got a 13" MacBook Pro Retina £688 screen repair free of charge - nearly six years after purchase.
 
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