Mail account won’t turn off

Nhwhazup

macrumors 68020
Original poster
Sep 2, 2010
2,491
764
New Hampshire
I have an email account on my iPhone that I would like to disable but just temporarily. When in settings, I try to toggle the button and it keeps popping back to green. I don’t want to delete the account. Any suggestions?
 

Lekro

macrumors regular
Mar 23, 2019
192
105
Budapest, Hungary
Other things I’d try is force quitting settings and restarting the phone but you probably tried that also.

Might sound silly but I’d try switching it on and off quickly a few times.

This has happened to me with an outlook exchange account but somehow the problem solved itself.
 

Nhwhazup

macrumors 68020
Original poster
Sep 2, 2010
2,491
764
New Hampshire
Other things I’d try is force quitting settings and restarting the phone but you probably tried that also.

Might sound silly but I’d try switching it on and off quickly a few times.

This has happened to me with an outlook exchange account but somehow the problem solved itself.
It’s really weird as all the other toggles on the account like calendar, notes and contacts will toggle off. All work except for the email which keeps popping back to green and on.

The only account that would let me toggle off the mail was my Apple “me” account. Two gmail account and my yahoo account will not toggle off. Interestingly, I can toggle them all off on my iPad - that is running iOS 12.1.1 and my iPhone is 12.3.
 
Last edited:

Lekro

macrumors regular
Mar 23, 2019
192
105
Budapest, Hungary
It’s really weird as all the other toggles on the account like calendar, notes and contacts will toggle off. All work except for the email which keeps popping back to green and on.

The only account that would let me toggle off the mail was my Apple “me” account. Two gmail account and my yahoo account will not toggle off. Interestingly, I can toggle them all off on my iPad - that is running iOS 12.1.1 and my iPhone is 12.3.
In any case you happen to solve the problem please update this thread.
 

Nhwhazup

macrumors 68020
Original poster
Sep 2, 2010
2,491
764
New Hampshire
In any case you happen to solve the problem please update this thread.
I will update if I get it figured out. I’ve tried everything, updated to the latest iOS and still the mail account won’t stay toggled off. I’ve searched the web and YouTube and all info says to do what I’m already doing. I guess the next step will be to stop by and see a Genius at Apple.
 

Nhwhazup

macrumors 68020
Original poster
Sep 2, 2010
2,491
764
New Hampshire
I see you mentioned you don’t want to delete the account but have you tried deleting and setting it up again?
I have 4 accounts and only one will toggle off and that’s the Apple @me.com account. Neither of my 2 Gmail accounts or Yahoo account will shut off.
 

NoBoMac

Moderator
Staff member
Jul 1, 2014
2,472
888
Seeing the same on my Gmail accounts.

Bug, or...

Might be a "feature" where need to have at least one slider ticked on. On my two Gmail accounts, all items are off except for mail. Not eager to test, but maybe, if one other slider on (say "Notes"), then maybe can turn off mail.
 

Nhwhazup

macrumors 68020
Original poster
Sep 2, 2010
2,491
764
New Hampshire
Seeing the same on my Gmail accounts.

Bug, or...

Might be a "feature" where need to have at least one slider ticked on. On my two Gmail accounts, all items are off except for mail. Not eager to test, but maybe, if one other slider on (say "Notes"), then maybe can turn off mail.
I have all the other sliders on green.

It’s not a huge deal, but it’s odd that it works fine on my 9.7 IPP but not on my phone.