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soconne

macrumors newbie
Original poster
Oct 28, 2007
9
0
I just purchased a brand new MBP 13" 2019 from Best Buy. And clicking the trackpad makes a spring clicking sound that I did not notice on the display models at Best Buy. Also the keyboard keys seem unusually loud. I've read people saying the keyboard clicks have gotten better from previous models but it still seems too loud. Are these two issues normal?
 

BLBL

macrumors 68000
Apr 11, 2018
1,713
302
Trackpad makes kind of a hollow click. Not sure if you mean that but the hollow sound is a little springy kind. Does it sound hollow? Is your trackpad completely even when you feel around it against aluminium chassis with your finger (I mean height difference against chassis, it is not visually obvious)?

Also mine has pretty loud clicky kind sounding keyboard. Far from silent. I noticed that display models were less loud. Maybe there are twos types of these keyboards, at least display models seem to have different much softer feeling keys, they need much less force to press the key. Anyway, probably considered normal.
 

soconne

macrumors newbie
Original poster
Oct 28, 2007
9
0
Yes your description of the trackpad click is similar to mine. While annoying, I'll assume it's normal. Perhaps the keyboard click sounds will soften over time with use. I can only assume that's the case with the store display models.
 

BLBL

macrumors 68000
Apr 11, 2018
1,713
302
It is annoying, for example Air 2018 feels completely solid and even the keyboard is less loud while it is one generation older model. I haven't noticed keyboard getting less loud, at least much and the demo models I tested were practically almost fresh out of the box so they were not that used then. Also my clicky type keyboard seems to be prone to heat making some key stuck occasionally but that is "repairable" by just hitting the key several times with more force. Many peoples have commented not having any issues with the 2019 keyboards, so I guess there is some variance between batches.

Your trackpad is completely even?
 
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soconne

macrumors newbie
Original poster
Oct 28, 2007
9
0
No it's not completely even. The bottom right side seems to be deeper into the laptop than the bottom left.
 

BLBL

macrumors 68000
Apr 11, 2018
1,713
302
No it's not completely even. The bottom right side seems to be deeper into the laptop than the bottom left.
OK. Mine is tilted towards keyboard and bottom right is nearly at the same level as the chassis (and goes tiny bit above when battery is hot) while bottom left it just under and keeps there even hot. Upped side keeps well deeper than the chassis.
 

sgw123

macrumors member
Dec 16, 2008
62
31
Could be that this is common among any MBP of the past few years? I just got a refurb 2015 and sent it back for this issue (not via Apple). The very helpful company said they could not reproduce the issue but replaced the trackpad anyway. I'm finding the same issue anyway with the replacement.

I've had Macbook Pros since 1998, including a 2013 MBP 13 inch, which I used nonstop up until this year, and many Windows laptops and haven't had this issue before so am pretty sure I'm not imagining it. It is pretty subtle - but on my machine at least, manifests as a slight clicking on the bottom right - if I rest my thumb I can sometimes 'click' the trackpad audibly, without registering a click. It will do this 5 to 10 times and then it won't for the next 5 -10 times. It's really annoying and feels like it's broken and 'not right'.

I looked online and tried the suggested fixes including air, a four finger 'squish' and toothbrush cleaning.

It could just be something to do with the Apple implementation of their trackpad - it could be annoying without being a 'fault'?

Would be very interested in hearing other views on this.
 

BLBL

macrumors 68000
Apr 11, 2018
1,713
302
Mine does not do that additional clicking you described, just normal haptic clicks. But my trackpad is tilted and lower right corner is higher which is not visually obvious but can be felt with finger.

Is your trackpad also tilted? How much? Mine is like that high it is just below and goes above chassis level as battery goes from cold to warm when using the machine.

Anyway hard to imagine how there can be so much variation in mass produced units? It would make sense there is machined a ”pit” in the chassis where trackpad is just tightened in place by screws. It does not make any sense to me if the parts don’t fit when you just tighten the screws. They really need to do some additional steps in each unit to attempt install then evenly? Does not make sense to me if that is the case.
 
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sgw123

macrumors member
Dec 16, 2008
62
31
It's been an infuriating issue but one I think I will just live with. It comes and goes and there is no way to explain the behavior.

I couldn't say that trackpad is tilted in any direction but rather that at some times it feels like it has become 'decoupled' from whatever surface is underneath. So sometimes, there is a small gap (possibly half a mm?) so I can 'click' it down to the surface that is underneath that - and then if I press harder, it makes contact (to make the audible click - without registering a 'trackpad/mouse' click on the os) and then pressing a tiny bit more - a 'trackpad/mouse' click will be registered.

It's weird and disconcerting - it just feels like something is 'loose' and not quite 'right'.

The shop I bought it from said they tested it and could not reproduce the issue but replaced the trackpad anyway. But now it is doing the same thing....so ..

Could be that I never noticed it before and I'm being too picky..

As this is a 'cheap' and very good value classic, that works fine in all other respects, I'll do my best to ignore it, but if it was a new machine from Apple, I'd be sending it back.
 
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