MBP 17" failed twice now......Will Applecare give credit toward new MBP?

Discussion in 'MacBook Pro' started by Jtuner77, Jun 29, 2009.

  1. Jtuner77 macrumors regular

    Joined:
    Sep 15, 2008
    #1
    Has anyone ever had luck and had enough failures that with Apple Care Apple will just give you some credit toward a new machine?

    Can't remember what failed last time but i kept getting a blue screen after the load screen.

    3 weeks after that it happened again.....:(

    Just wondering how many times this is going to happen? If I can just ask for a new unit OR credit toward a NEW MBP.
     
  2. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #2
    They generally replace the product after 3 failed attempts at repairing the problem. Keep in mind that it has to be the same issue. For example, if you have a screen issue and Apple replaces it then a logic board issue and Apple replaces it then a fan replacement that would not qualify.
     
  3. Jtuner77 thread starter macrumors regular

    Joined:
    Sep 15, 2008
    #3
    2 logicboard failures in a 5 week period.....
     
  4. anthonyramos84 macrumors newbie

    anthonyramos84

    Joined:
    Jun 27, 2009
    #4
    Maybe if you give a call to the customer service hotline and tell them about your situation nicely, they will give you a new machine...who knows...it just might happen... :)
     
  5. dvdhsu macrumors 6502a

    dvdhsu

    Joined:
    Mar 28, 2008
    Location:
    Palo Alto, CA
    #5
    Please keep in mind that getting a blue screen after booting up does not mean a hardware failure.
    In my case, my Black MacBook's CPU made high-pitched noises, hard drive failed two times, top case cracked, SuperDrive refused to burn DVDs.
    I got it replaced with a MacBook Pro 13" with no charge.
    In my case, they were confirmed hardware failures.
    In your case, reinstalling the OS might solve the problem.
     

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