MBP 2017 - $2k repair for < $5 of parts?

Discussion in 'MacBook Pro' started by LavenderCaptain, May 6, 2019.

  1. LavenderCaptain macrumors newbie

    Joined:
    Nov 6, 2009
    #1
    So here's a fun thing - I recently sold my otherwise excellent 2013 MBP, after the battery swelled up like a balloon on a flight back from Tokyo... (Don't worry, I paid Apple for a battery/top case replacement before selling it - I'm not a total Richard) ... Anyway, out of general dissatisfaction with the latest offerings and their high cost - $3500 for a machine that's less functional than the one I paid $2500 for 7 years ago - I decided it prudent to buy a nice used 2017 2.9GHz/512GB model while waiting for the next generation. I found one with about 3 weeks of original warranty left, made a bold cash purchase...

    I get the unit home, and notice that the left side speaker isn't as loud as the right, so I take it to the Apple store ... They agree it isn't right, and agree to fix it. $800 for a top case (which includes the keyboard, trackpad, speakers, and battery - same as what was required for my 2013 battery replacement, but suspiciously more expensive), zeroed out because it's still under warranty. A week goes by, I pick it up and take it home as it seems to be working OK in the store, expectantly powering up when I opened the lid...

    But when I'm home, I find that the power button doesn't work. The Touch ID does, and the button presses/clicks, but it fails to turn the machine on or off - holding it, pressing it lightly, heavily, quickly, slowly - nothing! It's also not possible to reset the SMC or NVRAM or anything else, because you need the power button to do any of that stuff. So back to the Apple store.

    Again, they agree that it's not right, but add that they've never seen this particular type of failure before, and this time we're looking at a complete motherboard replacement for about $1200. Again, zeroed out because of warranty. I'm now patiently waiting for this repair and to see what breaks next...

    But does anyone else find it really sad that it takes around $2000 worth of parts to replace a 50 cent speaker and $3 button? I'd expect that the removed parts end up back in the supply chain after someone refurbishes them, but I can't help but wonder if the base costs are so high because of all the logistical stuff that servicing these machines creates on the back end... In any case, turns out my "used" machine is now almost entirely "new" :)

    But man, I can't imagine paying $2000 to fix a speaker had this happened a couple months from now...
     
  2. Mr_Brightside_@ macrumors 68030

    Mr_Brightside_@

    Joined:
    Sep 23, 2005
    Location:
    Toronto
  3. pshufd macrumors 6502a

    Joined:
    Oct 24, 2013
    Location:
    New Hampshire
  4. Airboy1466 macrumors 6502

    Airboy1466

    Joined:
    Feb 23, 2015
    #4
    Seem like you dodged a bullet and even better part you still have a warranty on that keyboard until 2021 so essentially your MacBook is still covered for a few more years good purchase man I ended up with a 2018 mbp and had to buy my Apple care+ so I ended Up spending over $3000
     
  5. buran-energia macrumors regular

    Joined:
    Oct 9, 2017
    #5
    That mbp consists of 3 main parts: screen, logic board and the top case. When the keyboard or the speaker breaks, they don't try to fix smaller parts, they simply replace the whole top case. This is the main reason for the cost.
     
  6. Donnation, May 7, 2019
    Last edited: May 8, 2019

    Donnation macrumors demi-god

    Donnation

    Joined:
    Nov 2, 2014
    #6
    You are assuming that the cost of these items is actually what Apple is telling you they are. Just because they show an $800 and $1200 repair zero’d out it doesn’t mean it actually costs that much. It’s goodwill towards the customer. “Hey, you had an $800 and $1200 repair to your laptop and we fixed it for free!”. It generates positive feelings for people when they feel like they’ve been taken care of and that a very expensive repair was taken care of at no charge.

    The reality is that it doesn’t cost Apple nearly the price they are showing to fix issues with their machines.
     

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5 May 6, 2019