MBP ordered online came with a mark on the aluminum. Can I return @ a retail store?

Discussion in 'MacBook Pro' started by louis0nfire, Jun 13, 2009.

  1. geoffreak macrumors 68020

    geoffreak

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  2. louis0nfire thread starter macrumors 6502

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  3. spaceboots06 macrumors 6502a

    spaceboots06

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    #4
    You can not. The store uses a different inventory.

    geoffreak is wrong.
     
  4. PolySciSurfer macrumors 6502

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    #5
    Um, yea he did.
     
  5. louis0nfire thread starter macrumors 6502

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    #6
    Oh I didn't see the Yes on top.

    Do I need a genius bar reservation?
     
  6. wingnut8 macrumors 65816

    wingnut8

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    #7
    The box that it was shipped in or the white box? Mine had a small ding in the cardboard box.
     
  7. louis0nfire thread starter macrumors 6502

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    #8
    The MacBook itself.
     
  8. Sounds Good macrumors 68000

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  9. crazzyeddie macrumors 68030

    crazzyeddie

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    #10
    They will let you swap out computers if there is something wrong with yours, but for something this ridiculous, you should call the Apple Store online first to see what they can do for you.
     
  10. Lipstick macrumors member

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    #11
    I spotted somewhere on the Apple site that if your package was damaged during transit, you were to contact Apple directly. Not sure what they can do for you but hey its worth a try!
     
  11. louis0nfire thread starter macrumors 6502

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    #12
    How is a scratch on the aluminum outside ridiculous? I'm sorry if the topic title is confusing, but the MacBook Pro outside has a mark, not the box.
     
  12. mac88 macrumors 6502

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    #13
    You never stated the laptop itself had a scratch. You only stated the "box". Rectify the original post or you will receive answers you may not like.
     
  13. louis0nfire thread starter macrumors 6502

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    #14
    Fixed
     
  14. Lipstick macrumors member

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    #15
    Sorry, but maybe you need to read what the OP said again. "Right out of the box". :p
     
  15. nws0291 macrumors 6502

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    #16
    "mark on outside right out of box" When I read this I assumed he was talking about the laptop and not the box.
     
  16. louis0nfire thread starter macrumors 6502

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    #17
    I ordered online, it came today with a mark on the aluminum. It's a minor mark, but should not be there regardless.

    1. Can I return to a retail store?
    2. Will they swap me a new one?
    3. Do I need a genius bar reservation?
    4. Do I have to bring the box, charger, etc or just the MBP?

    Sorry again for the confusion.
     
  17. mac88 macrumors 6502

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    #18
    Same here. I just thought he might want to change it so more people would be able to point him in the right direction. I see now the title has been changed.
     
  18. mac88 macrumors 6502

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    #19

    No worries bud. I just wanted you to get the most help you could. Good luck!
     
  19. Lipstick macrumors member

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    #20
    Call Apple or your nearest Apple store to see what they have to say. I would bring EVERYTHING just in case, so you don't have to go back and forth.
     
  20. mac jones macrumors 68040

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    #21
    this like some kind of comedy routine right?

    You guys are funny
     
  21. zsnow macrumors regular

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    Mar 15, 2009
    #22
    you can't. If you order from online you have to mail it back.
    or other way, if you buy from store, you can't mail it back. have to be return to the store.
     
  22. ryannn macrumors newbie

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    Jun 8, 2009
    #23
    I ran into the same problem awhile back and I had to ship the computer back. The reasoning was the online and retail stores are separate entities. Either way, it doesn't hurt to call up and ask.
     
  23. HLdan macrumors 603

    HLdan

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    Aug 22, 2007
    #24
    Correct. I bought an Air and it came dented and the Apple retail store said ANYTHING I order online or over the phone from Apple must be returned or exchanged from their customer service line defective or not. They will not entertain it at the retail store.
     
  24. louis0nfire thread starter macrumors 6502

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    Feb 22, 2008
    #25
    How long does it take until the new product is in hand? Do they pay shipping?
     

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