messages in the cloud 11.4 not working correctly

Irishappletech

macrumors regular
Original poster
Aug 31, 2017
231
16
Hi I have noticed agter updating to 11.4 last night i enabled messages in the cloud i got a pop up saying that the device had to be connected to wifi and plugged in. However i noticed today not all my messages went to iCloud as i did a test on an older iPhone running iOS 11 and only 6 out of my 9 message conversations appeared. I have also noticed when i go to iCloud storage it says messages is taking up 11.1 mb but another section says 4.6 called "Conversations"


Any help really appreciated
 

atlchamp

macrumors 68000
Jun 19, 2012
1,950
1,153
Atlanta
Hi I have noticed agter updating to 11.4 last night i enabled messages in the cloud i got a pop up saying that the device had to be connected to wifi and plugged in. However i noticed today not all my messages went to iCloud as i did a test on an older iPhone running iOS 11 and only 6 out of my 9 message conversations appeared. I have also noticed when i go to iCloud storage it says messages is taking up 11.1 mb but another section says 4.6 called "Conversations"


Any help really appreciated
Did you ever at any point prior to this final release install 11.3 or 11.4 beta and use iCloud iMessages?
 

Irishappletech

macrumors regular
Original poster
Aug 31, 2017
231
16
Did you ever at any point prior to this final release install 11.3 or 11.4 beta and use iCloud iMessages?

No I’m not on the beta program. As a test I deleted the messages as I don’t care that much for them and tried to resync and reset messages in the cloud. Still no joy
 

Irishappletech

macrumors regular
Original poster
Aug 31, 2017
231
16
Thanks. if i turn off the option does that mean the messages will push to my devices and not stay in the cloud. but if its enabled it keeps a copy in iCloud and pushes to all your devices. In other words how do i download a copy to my devices even if their in iCloud
 

iapplelove

Suspended
Nov 22, 2011
4,932
6,830
East Coast USA
OP are you sayin some message convos you had on one device and not another didn’t push to the device they were not on originally ?

Mine didn’t either but I wasn’t expecting that. Everything else works fine.
 

Irishappletech

macrumors regular
Original poster
Aug 31, 2017
231
16
No for example I had 6 messages on my phone when I set up a new iPhone only 4 out of the 6 came through to the older iPhone but I deleted all the messages and starting fresh as I don’t care for saving messages etc works well otherwise
 

Irishappletech

macrumors regular
Original poster
Aug 31, 2017
231
16
any idea what the "conversations" tab means when you go to iCloud <manage stroage><Messages> you will see something called "Conversations" any idea what this is and for me it says zero KB but messages itself in the settings (one step back) says ive 138.3 kb
 

CTHarrryH

macrumors 68020
Jul 4, 2012
2,243
874
I thought all devices had to be on at least 11.4 for the correct cloud syncing to be made. was the older phone also on 11.4
 

Peepo

macrumors 65816
Jun 18, 2009
1,004
423
Ya I had issues. My iPhone X and iPad mini 4 worked but I could not get my iPad Pro syncing properly after a couple days. I ended up disabling all three devices then deleted messages and started all from scratch now. I notice that as soon as I enabled message in cloud it is taking up over a gig with nothing in it. My original messages where 4.8 gb before i deleted.
 

Irishappletech

macrumors regular
Original poster
Aug 31, 2017
231
16
Ya I had issues. My iPhone X and iPad mini 4 worked but I could not get my iPad Pro syncing properly after a couple days. I ended up disabling all three devices then deleted messages and started all from scratch now. I notice that as soon as I enabled message in cloud it is taking up over a gig with nothing in it. My original messages where 4.8 gb before i deleted.
That happened to me too it fixed itself. What I have noticed is when an iCloud backup is done I’ve notice the amount change so perhaps iCloud backup is another secondary feature for messages in the cloud. Try manually do an iCloud backup and see if that fixes the issue
 

Peepo

macrumors 65816
Jun 18, 2009
1,004
423
That happened to me too it fixed itself. What I have noticed is when an iCloud backup is done I’ve notice the amount change so perhaps iCloud backup is another secondary feature for messages in the cloud. Try manually do an iCloud backup and see if that fixes the issue
Ok it fixed itself now by itself and messages is only using 192K iCloud storage.
Not sure why Apple is having these issues with it considering it’s long delay.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.