Missing photos after restoring backup to new iPhone

Joseph H

macrumors 6502a
Original poster
Apr 15, 2013
507
593
Hi

I've restored my iCloud Backup to my new phone and it hasn't downloaded all my pictures. Only 800/1000.

What should I do?

I can either backup this iPhone 6, restore again and choose the iPhone 6 backup

or I can restore and choose the iPhone 5S backup.

I want to just force iCloud Photo Library to resume downloading but it isn't. It says Updated 5 minutes ago or whatever. Turning the phone on and off, and hard reset are not working.

I am afraid to disable iCloud Photo Library because it infers deletion of some kind. It warns "This iPhone was not able to download 188 full resolution photos and videos. If you continue, the low-resolution versions of these photos and videos will be removed."

I've read around and some people report missing photos after a restore but that the photos come back eventually. I'm too impatient to wait for a time that may never come so I think perhaps restore and try again to restore from backup?

Perhaps it was interrupted somehow before, that's all I can think.

Anyone got any ideas, help, suggestions?
 

myscrnnm

macrumors 65816
Sep 16, 2014
1,408
874
Seattle, WA
I would say the simplest, and more guaranteed solution here would be to restore your iPhone from a backup made to iTunes if you want all your photos back. The iTunes backups contain everything (all settings, all accounts, all files).
 

Joseph H

macrumors 6502a
Original poster
Apr 15, 2013
507
593
I would say the simplest, and more guaranteed solution here would be to restore your iPhone from a backup made to iTunes if you want all your photos back. The iTunes backups contain everything (all settings, all accounts, all files).
My last iPhone backup was about two weeks ago to iTunes and oddly it's not appearing.

I only have iCloud backups. Two, one for the new phone and one for the 5S earlier.
 

Joseph H

macrumors 6502a
Original poster
Apr 15, 2013
507
593
Restored and still there are photos missing.

This happens no matter whether I do a clean install or restoring from backup. The counts are wrong.

I'm holding out hope that they will return when the next point update is released since they still appear to be in iCloud, just not propagating to the phone.
 

julius071

macrumors regular
May 15, 2011
110
0
The question is, when did you update iso8 on the 5? Because ios8 took out the camera roll and photo stream. So it still might be in your old phone.

Edit: What I meant about 'in your phone' is plug in your old phone and go to the directory on your phone via your computer and search from there.
 

Joseph H

macrumors 6502a
Original poster
Apr 15, 2013
507
593
The question is, when did you update iso8 on the 5? Because ios8 took out the camera roll and photo stream. So it still might be in your old phone.

Edit: What I meant about 'in your phone' is plug in your old phone and go to the directory on your phone via your computer and search from there.
I don't have my old phone. I did a backup of my 5S on iCloud before part-exchanging it for a 6.

After restoring the phone, not all my photos came back.

I think / hope it's a software bug. Incidentally I am on iOS 8.1 beta 2 and was on both devices.
 

julius071

macrumors regular
May 15, 2011
110
0
I don't have my old phone. I did a backup of my 5S on iCloud before part-exchanging it for a 6.

After restoring the phone, not all my photos came back.

I think / hope it's a software bug. Incidentally I am on iOS 8.1 beta 2 and was on both devices.
You might want to check your old phone as it still might be in the directory.
 

Joseph H

macrumors 6502a
Original poster
Apr 15, 2013
507
593
You might want to check your old phone as it still might be in the directory.
I don't have the old phone, it has been restored and traded in. :)

So the only hope I have is it being a bug in the software/iCloud Photo Library glitch.

That said, I didn't check iCloud Photo Library settings to see when it was last synced before I blanked my old phone; I presumed performing a manual iCloud backup would be enough.

I'd like to think the missing pics are in my iCloud Library, but the glitches in the beta on iOS 8.x stop it from fully displaying all the pictures on the device. Like they're stuck waiting to come through.

Either way it's not the end of the world, I know it's a beta and that's what I signed up for.
 

julius071

macrumors regular
May 15, 2011
110
0
I don't have the old phone, it has been restored and traded in. :)

So the only hope I have is it being a bug in the software/iCloud Photo Library glitch.

That said, I didn't check iCloud Photo Library settings to see when it was last synced before I blanked my old phone; I presumed performing a manual iCloud backup would be enough.

I'd like to think the missing pics are in my iCloud Library, but the glitches in the beta on iOS 8.x stop it from fully displaying all the pictures on the device. Like they're stuck waiting to come through.

Either way it's not the end of the world, I know it's a beta and that's what I signed up for.
Deng i hope so. I updated to ios8 on my iphone 5 and my camera roll and photo stream was gone. I haven't look into the directory yet on my iphone 5 as its sitting pretty on my desk while my iphone 6 plus getting all the action.
 
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