Moved to new home, now Airport Extreme doesn't work. How do I remedy?

GhostMac24

macrumors 6502
Original poster
Jul 27, 2011
317
3
NC
Just moved to a new home and the Airport Extreme isn't playing nice with the new home :(

I don't remember having to do anything during our last move a year ago. I just got to the new place, ordered my TWC internet, plugged in my Airport Extreme to the new modem and I was off and running. Now, I am getting an issue.

When I go into the Airport Utility it is saying....

Problem 1 of 2: Internet Connection. Says I don't have a valid IP address.

Problem 2 of 2: No DNS servers.

Any ideas what I am supposed to do to get this puppy back online?

Thanks in advance for any help!
 

marzer

macrumors 65816
Nov 14, 2009
1,329
44
Colorado
Just moved to a new home and the Airport Extreme isn't playing nice with the new home :(

I don't remember having to do anything during our last move a year ago. I just got to the new place, ordered my TWC internet, plugged in my Airport Extreme to the new modem and I was off and running. Now, I am getting an issue.

When I go into the Airport Utility it is saying....

Problem 1 of 2: Internet Connection. Says I don't have a valid IP address.

Problem 2 of 2: No DNS servers.

Any ideas what I am supposed to do to get this puppy back online?

Thanks in advance for any help!
Does the new modem/router have DHCP enabled? You have the ethernet cable attached between the devices properly? Router LAN port to Extreme's WAN port?
 

GhostMac24

macrumors 6502
Original poster
Jul 27, 2011
317
3
NC
Hmmmm, not sure about that. I'll have to see what's going on with the new modem (Moto 6141) as I don't recl having to do anything to the previous modems.

I can verify that all connections are proper and secure.
 

waw74

macrumors 68040
May 27, 2008
3,202
204
did you have a computer connected directly to the modem before you hooked up the airport?
if so you need to reboot the modem, they don't like when you change what's plugged into them.
(even if you didn't a modem reboot couldn't hurt)
 

mace85

macrumors newbie
Sep 12, 2011
20
0
I only suggest this because it happened to me, and drove me mad until i figured it out. Make sure your ethernet cable doesn't happen to be a "crossover cable". They are usually clearly marked, but easy to glance over. I don't even know where in the hell I got one from, but somehow it ended up in my bin"o"cables.
 

GhostMac24

macrumors 6502
Original poster
Jul 27, 2011
317
3
NC
D-oh! Looks like I have to post my "did you see if it was plugged in?" story .......

So, I reset the Airport many times (unplug and then power back up), verify all settings, etc. to no avail. And what was the culprit? Powering down and back up the modem. UGH.

waw74....you nailed and I totally forgot the TWC had a laptop plugged into in and then left without restarting to modem. Why is it always the most simple solution that we overlook? Thanks for your input!!!