Moving people between family plans and adding data share?

Discussion in 'iPhone' started by sixxmum, Sep 15, 2012.

  1. sixxmum macrumors 6502a

    sixxmum

    Joined:
    Aug 15, 2010
    #1
    I have 2 family plans (7 people with phones in my family). I want to move myself and spousal unit out of one plan onto a datashare plan, and then move the two people on the second plan into the first plan. So, I end up with 1 family talk plan and 1 data share plan. I can't figure out any way to do this online and I sat on hold yesterday for an hour with no answer.

    Anyone know a way to do this online?
     
  2. nostresshere macrumors 68030

    Joined:
    Dec 30, 2010
    #2
    Interesting.

    Looks like change of "responsibility" process?
     
  3. dave006 macrumors 68030

    dave006

    Joined:
    Jul 3, 2008
    Location:
    Just West of East
    #3
    Sorry but you can't complete this online. The lines are slammed with iPhone 5 pre-order issues or people checking every 15 minutes on the status of their pre-order. Could you wait until Monday?

    You are trying to split 2 FamilyTalk plans. You will have to call Customer Care at 611 or stop by an AT&T Corp retail store to complete the split. It is very easy for a rep to make this change, however you will want to double check the results match after the changes are complere.

    Dave
     
  4. garylapointe macrumors 65816

    garylapointe

    Joined:
    Feb 19, 2006
    Location:
    Dearborn (Detroit), MI, USA
    #4
    I'm assuming you accomplished this by now, but can I be nosey? Why are you keeping the family plan?

    2 things come to mind:
    Non-smart phones (only $10 a phone) and/or
    unlimited data smart phones;
    probably low minute usage for all on a good plan?

    Thanks,
    Gary
     

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