Moving people between family plans and adding data share?

Discussion in 'iPhone' started by sixxmum, Sep 15, 2012.

  1. sixxmum macrumors 6502a


    Aug 15, 2010
    I have 2 family plans (7 people with phones in my family). I want to move myself and spousal unit out of one plan onto a datashare plan, and then move the two people on the second plan into the first plan. So, I end up with 1 family talk plan and 1 data share plan. I can't figure out any way to do this online and I sat on hold yesterday for an hour with no answer.

    Anyone know a way to do this online?
  2. nostresshere macrumors 68030

    Dec 30, 2010

    Looks like change of "responsibility" process?
  3. dave006 Contributor


    Jul 3, 2008
    Just West of East
    Sorry but you can't complete this online. The lines are slammed with iPhone 5 pre-order issues or people checking every 15 minutes on the status of their pre-order. Could you wait until Monday?

    You are trying to split 2 FamilyTalk plans. You will have to call Customer Care at 611 or stop by an AT&T Corp retail store to complete the split. It is very easy for a rep to make this change, however you will want to double check the results match after the changes are complere.

  4. garylapointe macrumors 65816


    Feb 19, 2006
    Dearborn (Detroit), MI, USA
    I'm assuming you accomplished this by now, but can I be nosey? Why are you keeping the family plan?

    2 things come to mind:
    Non-smart phones (only $10 a phone) and/or
    unlimited data smart phones;
    probably low minute usage for all on a good plan?


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