Hi, I'm completely new to mac so please bear with me if I'm asking a completely idiotic question. I just downloading msn for my mac, but it turns out it's an outdated version so I want to download a new one. However, it won't let me because I still have the old version. These are the instructions to download the new version and delete the old version. http://www.microsoft.com/mac/products/messenger-8/default.mspx I've removed all the msn for mac files on the computer (Step 5 of 'remove this update'.) I don't know how to do step 4 at all, and I've tried to delete the little msn icon but it says I can't because it's 'open'. I don't know what it means by open, because I'm not using it and I can't even log in- if I click on it, it doesn't do anything. I also tried to drag it into the trash, but I missed the trash and now there's a tiny little msn icon that makes duplicates of the msn icon. I don't really know what I'm doing at all, so could someone please help me? I'm completely lost!