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Music - Missing Features, Bugs, Issues & Troubleshooting

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RednBlue

macrumors regular
Dec 17, 2013
162
63
Reading UK
I give up trying to hide the album artwork - I can live with this...

Screenshot 2020-11-19 at 20.55.22.png
 
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Sowelu

macrumors 6502
Aug 15, 2008
300
151
New York City
So... I went from iTunes to Music (in Catalina) seamlessly by simply copying my iTunes folder over, and selecting my iTunes library upon launch. The Music app converted the library, and all my curated playlists and hand picked artwork carried over perfectly (I don't stream) and all artwork appeared within minutes (no process running in the background for days).

Silly of me to think that since my current 'Music app' library and collection are fully intact in Catalina, that I would follow the same steps as above and it would simply copy over as is to Big Sur (same Music app) without any issues. Nothing to convert, no artwork to fetch, all good, right?

NO.

Under Big Sur, the Music app is doing what I thought it would do under Catalina, but didn't... It's been running the 'artwork agent' for the last 3 days non-stop as it slowly shows the artwork for each song. Artwork that is already there and already applied to each music file as shown in the Music app in Catalina.

Why would a Music formatted and fully functional library under Catalina not behave the same way using the same app in Big Sur? My music library had already been converted from iTunes to Music with no issues, so what is different in Big Sur?

It's so mind boggling how a company with endless resources simply cannot get this stuff right by now. It's bad enough that they crippled iTunes into an equally bloated app but with less features and a forced awkward workflow, so no one needs these odd behaviors from an app that should be mature enough to work as it was intended to by now.

Has anyone else experienced this? Am I doing something wrong?
 
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Velendris

macrumors newbie
Nov 5, 2015
2
0
Does anyone know how to change the location data for weather and clocks for widgets? Mine keeps thinking I'm in Shinjuku-ku, Japan however I haven't visited there in over a year. (I live in NYC for reference).
 

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mikzn

macrumors 68020
Sep 2, 2013
2,320
1,648
Vancouver
Does anyone know how to change the location data for weather and clocks for widgets? Mine keeps thinking I'm in, Japan however I haven't visited there in over a year. (I live in NYC for reference).

Control + Click on “Shinjuku-ku” In the Widget - It should spin around and give you a menu to select a new location
 
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RednBlue

macrumors regular
Dec 17, 2013
162
63
Reading UK
In Song view there is a checkbox to hide the Artwork. I didn't know until I saw your post. I like that view because Music is so much faster in Song view on my Macs.
You are correct Jack. There is indeed a checkbox to hide the artwork, but it’s not permanent. The box unticks the next time Music is opened as reported in earlier comments, and as been reported to Apple during Beta testing by several users, seemingly to no avail.
 
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Jack Neill

macrumors 65816
Sep 13, 2015
1,034
767
San Antonio Texas
You are correct Jack. There is indeed a checkbox to hide the artwork, but it’s not permanent. The box unticks the next time Music is opened as reported in earlier comments, and as been reported to Apple during Beta testing by several users, seemingly to no avail.
That sucks. Its too bad that Music/Books were destroyed by Apple.
 
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Sowelu

macrumors 6502
Aug 15, 2008
300
151
New York City
Well... it's been 5 days now, and 'ArtworkAgent' is still running 24/7, and artwork is still slowly appearing, even though it was already all intact under the Music app in Catalina. Many songs still do not show artwork, even though I know it's there as these are playlists that were complete with artwork applied. Is anyone else having this issue?
 
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RednBlue

macrumors regular
Dec 17, 2013
162
63
Reading UK
That sucks. Its too bad that Music/Books were destroyed by Apple.
In the grand scheme of things it’s not a big deal, just an irritation that you have to check it every time you want to hide the pictures, but overall Music’s getting slightly better with each release so we live in hopes.
 
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retta283

macrumors 68020
Jun 8, 2018
2,188
1,994
Victoria, British Columbia
In the grand scheme of things it’s not a big deal, just an irritation that you have to check it every time you want to hide the pictures, but overall Music’s getting slightly better with each release so we live in hopes.
It does seem to be a bug, or someone in the Music design team is horribly incompetent. This should work 100%, there are definitely users who don't want to see them.

BTW, anyone else experiencing horrible crackling in their Music? I posted about this a few days ago and it's only gotten worse, I'm wondering if a reinstall would help because this is odd.
 
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olaron

macrumors newbie
Nov 22, 2020
1
1
Many thanks for the tip , no need to change the system language, just the app language to english , it works! and then, back to french and it re-works !
 

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Sowelu

macrumors 6502
Aug 15, 2008
300
151
New York City
It's just wild to me... the ArtworkAgent is still going - over a week now. Artwork is still appearing, slowly even though it was all intact under Catalina (with the Music app, same library). The iTunes to Music conversion was quick and seamless in Catalina. Music to Music in Big Sure has been a nightmare - what did they change in the Big Sur Music app?

I am keeping an eye on the contents of the /Library/Containers/com.apple.AMPArtworkAgent/Data/Documents/artwork folder, and I am noticing that just a few files are updating and being added daily, and at a very slow pace. Initially thousands were added the first day, now it's under a hundred per day. It's currently at 6,500 files. This same folder in my TM backup shows over 12,500 artwork files. I just don't understand what's it's trying to do, and why it's struggling to complete?!
 
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Sowelu

macrumors 6502
Aug 15, 2008
300
151
New York City
I finally fixed my Big Sur Music problem... I wiped my Mac clean and went back to Catalina. ;). After 8 days of 'ArtworkAgent' constantly running and never quite completing with tons of missing artwork, and the Music app ignoring the already embedded images, I had enough.

I am not usually 'that guy' and tend to like the new things Apple brings to new OS releases, but Music wasn't the only issue I had with Big Sur. It's just a step backwards in many areas. I love the new Finder style and app toolbars, but there are so many quirks, bugs and shortcomings, limitations and not enough new features that would warrant the hassle.

And for those who are doing a clean install of Catalina (if you decide to downgrade). Go to your user folder in your Time Machine backup and copy the:

/Library/Containers/com.apple.AMPArtworkAgent/Data/Documents/artwork

...
folder to the same path in your current new install. This is where Music places all the artwork (thumbnail previews?) for all the embedded artwork. I did this first, held down option before launching Music for the first time, selected my Music Library, and every bit of artwork, including Playlist images were all intact, immediately.

Unfortunately I am stuck with Big Sur on my M1 Mac, but that will serve as the source for my Sonos music and the Music app will only house finalized playlists (brought in via burned DVDs, which brings over the artwork and play order without any issues). Sonos doesn't behave well with huge libraries, so a separate logon or Mac is needed.
 
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pjanoo

macrumors newbie
Oct 13, 2017
9
5
It's just wild to me... the ArtworkAgent is still going - over a week now. Artwork is still appearing, slowly even though it was all intact under Catalina (with the Music app, same library). The iTunes to Music conversion was quick and seamless in Catalina. Music to Music in Big Sure has been a nightmare - what did they change in the Big Sur Music app?

I am keeping an eye on the contents of the /Library/Containers/com.apple.AMPArtworkAgent/Data/Documents/artwork folder, and I am noticing that just a few files are updating and being added daily, and at a very slow pace. Initially thousands were added the first day, now it's under a hundred per day. It's currently at 6,500 files. This same folder in my TM backup shows over 12,500 artwork files. I just don't understand what's it's trying to do, and why it's struggling to complete?!
Artwork management is an absolute shambles with Music. It took days for all my artwork to finally show up. Each time I would launch the app it would load a handful of song images and then stop loading them. I had to create a playlist containing all my music to keep tabs on it but finally after about a week it’s loaded all the artwork. This was with a clean install of Big Sur.

Should be such a basic thing for a media player to handle!
 
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RednBlue

macrumors regular
Dec 17, 2013
162
63
Reading UK
Artwork management is an absolute shambles with Music. It took days for all my artwork to finally show up. Each time I would launch the app it would load a handful of song images and then stop loading them. I had to create a playlist containing all my music to keep tabs on it but finally after about a week it’s loaded all the artwork. This was with a clean install of Big Sur.

Should be such a basic thing for a media player to handle!
Still haven't got all my 'artist' images, even though they were there in iTunes.
 
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