My 4s has a dead pixel(want to exchange) BUT I cracked the back.. Will apple still

Discussion in 'iPhone' started by hreyhrey, Sep 21, 2012.

  1. hreyhrey macrumors member

    Mar 7, 2012
    So I had a dead pixel on my phone and I was waiting to use the "exchange" so I can sell the phone like new on ebay.

    Anyways I had cracked the back screen and am waiting for a part on ebay BUT I want to just go replace it now!

    WILL APPLE CARE that the back is broken and be like we cant exchange this anymore becuase of the back?


    please guys help
  2. Merkie macrumors 68020

    Oct 23, 2008
    Don't replace it yourself, there are no OEM replacement parts available to the public. Just head to the nearest Apple Store and have them replace the back for you for $30 :) .
  3. hreyhrey thread starter macrumors member

    Mar 7, 2012
    Will they replace my entire phone though since I have a dead pixel?

    I dont care about the back I only care about replacing the dead pixel aka phone
  4. Big.Mac.Daddy macrumors 6502a

    Jun 5, 2012
    They will know that youre trying to pull a fast one and put notes in your account that you tried to get a replacement on a damaged item so future visits will be flagged as well.

    My friend tried this same scheme and had a real frustrating experience.
  5. hreyhrey thread starter macrumors member

    Mar 7, 2012

    Thats fine all I need is my phone replaced because the dead pixel!!

    So will they do it for free because I asked them about 4 months ago and they siad yea we will replace this for free but I didnt want to waste it at that time
  6. zaxdude macrumors 6502

    Mar 11, 2011
    Essentially you are wanting to get more from them for "free" than you deserve.

    You cracked the back, right?

    Offer to pay to have the back replaced, but ask as well at the same time for them to replace the screen because of the dead pixel.

    They may just swap it out for free completely since you made the original offer to pay for the repair of the back. But don't go in expecting them to replace the phone with no out of pocket cost b/c part of the damage is your responsibility. Own up to it and be honest about it.
  7. hreyhrey thread starter macrumors member

    Mar 7, 2012

    The thing is before I cracked the screen I had the dead pixel so they would have replaced it for free anyways!

    Why woudl a cracked screen matter?
  8. Big.Mac.Daddy macrumors 6502a

    Jun 5, 2012
    That's like saying you dropped your phone in the toilet, then have a dead pixel and want a brand new one :rolleyes:

    Not happening, if you take it in to Apple and try to be slick about it they will flag your account as trying to get a damaged phone replaced for free and future visits will always have this flag.
  9. dukebound85 macrumors P6


    Jul 17, 2005
    5045 feet above sea level
    lol sure you dont
  10. kalexn macrumors 6502

    Sep 17, 2012
    Because who wants a cracked screen? So it would matter. Whatever you do be careful because you do not want them to flag your account.
  11. hreyhrey thread starter macrumors member

    Mar 7, 2012
    Alright well the new back part is coming in from ebay so ill just have to go that route than :(
  12. mattopotamus macrumors G5


    Jun 12, 2012
    Pretty sure ifixit is OEM parts
  13. Robb. macrumors member

    Sep 20, 2012
    What is cracked? The back of the phone or the screen?

    If the back is cracked:
    - Go to the store
    - Offer to pay to have the back replaced, but explain that you have a dead pixel and would like the screen replaced
    - They will most likely just replace the entire unit

    If the screen is cracked:
    - They will not replace the unit under warranty.
  14. iphoneclassic macrumors 6502

    Oct 12, 2011
    I thought at Genius Bar, if you pay $200 damaged phone replacement charge, they will give you another new/refurbished phone. They won't ask you to wait for repair. I am wrong.
  15. yanki01 macrumors 68040


    Feb 28, 2009
    how did you crack it so fast? you just got it?
  16. hreyhrey thread starter macrumors member

    Mar 7, 2012
    the 4s not the 5 im trying to get a new 4s from apple

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