My 5S just crashed to the Apple logo. Cant get it to restore. Can anyone help?

Discussion in 'iPhone' started by BrandonZ, Sep 24, 2013.

  1. BrandonZ macrumors 6502

    Joined:
    Jul 22, 2008
    #1
    My 5S just crashed to the Apple logo. Cant get it to restore. Can anyone help?
    Im taking my family out of town tomorrow and cant get to a Apple store. Any ideas? Im trying a DFU restore but I keep getting a timed out error.

    Any help is really appreciated
     
  2. PNutts, Sep 24, 2013
    Last edited: Sep 24, 2013

    PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #2
    Time-out error? Does iTunes recognize a device in DFU mode is attached? If so, then what? Sorry, not sure what point it's failing.

    Edit: Here's Apple's troubleshooting restore related errors. It also has a link to basic troubleshooting which resolves most issues.
     
  3. BrandonZ thread starter macrumors 6502

    Joined:
    Jul 22, 2008
    #3
    It recognizes the phone but says its passcode locked and can’t restore until I put the passcode in which is impossible. Im on the phone with AppleCare but they seems stumped also. :(
     
  4. BrandonZ thread starter macrumors 6502

    Joined:
    Jul 22, 2008
    #4
    Looks like I got it resolved. Tried to restore it in a different USB port and it seemed to work. Man I feel relieved. :)
     
  5. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #5
    Great! Yes, different port, different cable, etc. Have a safe trip.
     
  6. BrandonZ thread starter macrumors 6502

    Joined:
    Jul 22, 2008
    #6
    Thanks. I'm very relieved. Im taking my kids to Disney and really wanted to put the 5S camera to good use.
     
  7. jimbo1mcm macrumors 68000

    Joined:
    Mar 21, 2010
    #7
    If that had happened with an Android phone, who would you have turned to for help? Nice to have Apple support and a cadre of loyal bloggers.
     
  8. Fanaticalism macrumors 6502a

    Joined:
    Apr 16, 2013
    #8
    If you have a stock android phone, just call Google.

    For Samsung, just call Samsung.

    XDA forums is full of developers and are a huge asset

    No clue with others but I have to imagine Moto would be google.
     
  9. IFRIT macrumors 6502a

    Joined:
    Oct 15, 2012
    #9
    He would of done exactly what he had to do with his iPhone. :confused:
     
  10. BrandonZ thread starter macrumors 6502

    Joined:
    Jul 22, 2008
    #10
    I have to admit this thought went through my head.
     

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