I feel compelled to write this because of the excellent service I've just had. I went to the store today to pick up a new iMac, and the guy that sorted me out (Stu) was fantastic. He was dead flexible, knew his stuff and more importantly when I said I would probably need to make two trips to the car (I got a printer at the same time) he said that he was knocking off in 5 minutes, and if I could wait he would get changed and give me a hand. It turned out the car park was entirely the opposite direction to where he was going. So a big thumbs up to Stu and the store at Kingston (despite it being rammed with Saturday Photobooth players!) Oh, and I forgot to add: When I got home I realised I failed to mention that i was after the trackpad rather than the mouse. I gave them a call, and I can just pop in tomorrow with the mouse for a straight swap.