My iPhone 5 was stolen!

poppins55

macrumors newbie
Original poster
Jun 16, 2012
21
0
Woah what a stressful week it has been phone wise. Order the iPhone 5 from T-Mobile UK at 8:10 (8:05 launch) on the preorder day. All went sound. Got accepted for a credit check (despite being assured I wouldn't) and the money was taken from my account.

Launch day comes... nothing is delivered. No worries, I understand these things happen on launch day.

Day after... again nothing. Odd?

Now it's nearing a week after launch and nothing has been received. I've called 5 times with every person assuring me that my iPhone has been sent to the courier and I will receive the following day.

So today I received a bill for the first month demanding payment. Obviously I was never going to pay so I rang up to try and sort this out. Turns out T-Mobile has had a massive routing error today and nobody can get through. After trying every number under the sun I get through to the business department to probably the most honest guy I've spoken to all week as far as their customer service department goes.

He tells me that because he's in the business department he can't do much about it but 20 minutes later after he has been dialling different numbers he comes back and tries to sort out my order regardless.

He says I should've received the phone on launch day and he's sorry I haven't. After handing him the tracking number he finally confirms exactly what is going on with my order.

It has most probably been stolen by a royal mail courier.

Brilliant. As he can't get through to the delivery department due to the routing error he says he'll ring me back later today. I'm pretty sad because I've been waiting a week for a phone that should be here now but hopefully it'll get resolved today. :(

Not devastated though as I have had a vodafone iPhone 5 contract for 5 days that I got refunded today so I have been able to use this awesome phone for a while.
 

nostresshere

macrumors 68030
Dec 30, 2010
2,644
240
This should be titled different.... something like, Phone Shipped, Never Arrived.

This happens. Sorry.
 

725032

Guest
Aug 5, 2012
723
0
So you have no actual proof the phone was stolen, yet you blame the postman... Disgusting!
 

rmbpuser

macrumors 6502
Sep 1, 2012
293
140
So you have no actual proof the phone was stolen, yet you blame the postman... Disgusting!
who else do you think it was how many i received an empty tampered box threads do you need

plus it wasn't the op who blamed the mailman but the most honest guy he has ever talked with
 

725032

Guest
Aug 5, 2012
723
0
who else do you think it was how many i received an empty tampered box threads do you need

plus it wasn't the op who blamed the mailman but the most honest guy he has ever talked with
I dont know who it was and that's exactly why i don't go around making false claims of guilt.
 

SteveKnobs

macrumors 6502
Jun 23, 2010
434
0
CMU
So you have no actual proof the phone was stolen, yet you blame the postman... Disgusting!
Yes. How very disgusting of him to blame the party that was the last known entity to be in possession of the phone. How dare he!

And the OP then posted it on a public forum.
Wait. Whaaaaatttt? He posted it in a public forum? God forbid T Mobile or the courier service sees this and gets their feelings hurt. Especially since it seems to be at least one of these parties' fault.

I haven't posted here in a while, so I guess I forgot there are quite a few "Moral Policemen" roaming around.:D
 

CBee23

macrumors member
Sep 23, 2012
54
37
I'm from the UK and I can't say I've ever had anything go missing that I can recall. Only an item that I bought from an Ebay seller in HK and he couldn't provide proof of postage so refunded, so that was hardly Royal Mail's fault.