My iPhone 6 restored itself to factory settings and will not connect to anything to activate

Discussion in 'iPhone' started by lucye, Feb 11, 2017.

  1. lucye macrumors newbie

    Joined:
    Feb 11, 2017
    #1
    This evening my iPhone six that I've had for just over a year now decided to randomly shut off and when I turned it on, it had restored itself to factory settings. It's saying I need to connect to wifi or use mobile data to activate it but it keeps saying my wifi password is wrong (when it's 100% not) and that my mobile data is not working (which it 100% is) and is not allowing me to activate my phone and thus not have any access whatsoever to anything on it.

    Before hand my storage was pretty full and my camera roll was acting up right beforehand. I'm not sure if this contributed to whatever is going on but that is the only thing significant that was going on with my iPhone before hand.

    I'm a student at university and I need my phone for my alarm and dates, planner and numbers I have in it that I don't have anywhere else. I can't really afford to have it taken into anywhere. Does anyone have any idea what could be going on and could possibly help me figure out what to do?
     
  2. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #2
    If you have a recent iTunes backup, try using it to get back to where you need to be.
     
  3. lucye thread starter macrumors newbie

    Joined:
    Feb 11, 2017
    #3
    How would I go about doing this? Sorry, I'm not great with apple stuff.
     
  4. DeltaMac macrumors 604

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #4
    Connect your iPhone to your computer that has iTunes.
    Absolutely useful when you need to restore your iPhone.
     
  5. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #5
    I read over your opening post again. How do you know the phone was reset to factory setting? If it was, all your personal information would be gone from the phone, versus the phone resetting all settings, or resetting all network settings.
    --- Post Merged, Feb 11, 2017 ---
    Once you get your phone restored, I suggest you make an iTunes back up.

    https://support.apple.com/en-us/HT203977
     
  6. canuckRus, Feb 11, 2017
    Last edited: Feb 11, 2017

    canuckRus macrumors 6502

    canuckRus

    Joined:
    May 18, 2014
    #6
    Call Apple?
    Visit Apple Store for Genius free assist ?
    Have you backed it up to iCloud or a computer, use Keychain, iTunes to restore?

    http://www.imore.com/how-to-iphone-ipad-dfu-mode
     
  7. lucye thread starter macrumors newbie

    Joined:
    Feb 11, 2017
    #7
    Whenever I attempt to connect my phone to itunes a window pops up that says 'itunes could not connect to this iPhone. And error occurred (0xE8000015)'
     
  8. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #8
  9. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #9
    Which version of iTunes are you running?
     
  10. deano1972 macrumors 6502a

    deano1972

    Joined:
    Sep 16, 2016
    Location:
    United Kingdom
    #10
    Might need to click on the trust this computer alert on the phone for iTunes to read it
     

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