My iPhone arrived scuffed - about replacements within 14 days return policy?

Discussion in 'iPhone' started by Bitswits, Oct 5, 2014.

  1. Bitswits, Oct 5, 2014
    Last edited: Oct 5, 2014

    Bitswits macrumors newbie

    Joined:
    Sep 28, 2014
    #1
    My new iPhone 5s arrived scuffed. I am well within the 14 day return policy as I have only just purchased the phone from the Apple's online store (UK). I called Apple support on Friday and a replacement has been sent out which will arrive tomorrow.

    Given that I am well within the 14 days policy, can I expect to receive a new retail-packaged & sealed 5s and not a refurbished/reconditioned phone?

    I know a lot of people say there is no visible difference between the two but having just spent £500 on an iPhone that arrived with damage, I really hope they'll be sending a brand new retail packaged handset.

    How are replacement/reconditioned/refurbished iPhone 5s handsets packaged? And can these handsets be identified by model/serial number? There is very little online information about this regarding the 5s, whereas a lot more can be found for Apple's older handsets.
     
  2. itsmemuffins macrumors 68030

    itsmemuffins

    Joined:
    Jun 23, 2010
  3. Jazper macrumors 6502a

    Joined:
    Jun 16, 2012
    #3
    Refurbished iPhones come in brown boxes - you should get a brand new one, I'd complain if I didn't. ;)
     
  4. Max(IT) Suspended

    Max(IT)

    Joined:
    Dec 8, 2009
    Location:
    Italy
    #4
    In the remorse period just ask for a new one or return that and go in another store
     
  5. Bitswits, Oct 5, 2014
    Last edited: Oct 5, 2014

    Bitswits thread starter macrumors newbie

    Joined:
    Sep 28, 2014
    #5
    Thanks for the quick reply, I really hope it will be retail boxed and sealed. At this early stage, it only seems fair that new means absolutely new - not old guts with a new façade (regardless of quality control & testing of reused components in refurbished/reconditioned stock).
     
  6. bandofbrothers macrumors 601

    bandofbrothers

    Joined:
    Oct 14, 2007
    Location:
    Uk
    #6
    No you'll get a new one.

    I recently purchased an iPhone 6 plus in my local Apple Store.

    Their was a small scratch in the antenna band. They swapped it out for a brand new one too.
     
  7. Bitswits thread starter macrumors newbie

    Joined:
    Sep 28, 2014
    #7
    Anyone had a similar experience through the online store?
     
  8. itsmemuffins macrumors 68030

    itsmemuffins

    Joined:
    Jun 23, 2010
    #8
    Yes.
     
  9. Pluto88888 macrumors regular

    Joined:
    Aug 6, 2014
    #9
    You will get a brand new sealed boxed phone within your 14 days return period.
     
  10. Bitswits thread starter macrumors newbie

    Joined:
    Sep 28, 2014
    #10
    Thanks everyone!

    I'm not expecting anything to be wrong with the replacement but it's worth asking this now - will the 14 day return period re-start when the new handset arrives? And If there are any issues with the new handset, will I still be eligible for a full refund or new retail replacement? To be honest, I'd probably opt for a full refund if this happened.
     
  11. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    #11
    As long as you have the receipt and the serial number matches with the box, you shouldn't have any problems returning the device for a full refund.
     
  12. groutboy1 macrumors newbie

    Joined:
    Sep 29, 2014
    #12
    Someone was just trying to escape the Foxconn factory!
    They should have tried An HP laptop, or a. Wii U!
     

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