My new iPhone 5s arrived scuffed. I am well within the 14 day return policy as I have only just purchased the phone from the Apple's online store (UK). I called Apple support on Friday and a replacement has been sent out which will arrive tomorrow. Given that I am well within the 14 days policy, can I expect to receive a new retail-packaged & sealed 5s and not a refurbished/reconditioned phone? I know a lot of people say there is no visible difference between the two but having just spent £500 on an iPhone that arrived with damage, I really hope they'll be sending a brand new retail packaged handset. How are replacement/reconditioned/refurbished iPhone 5s handsets packaged? And can these handsets be identified by model/serial number? There is very little online information about this regarding the 5s, whereas a lot more can be found for Apple's older handsets.