I switched in July 2003 - bought a 12" Powerbook (first generation, 2nd generation wasn't released at that point) with Combo drive. Here are my complains about Apple: AppleWorks 1. It didn't come with my Mac - 12" Powerbook, first generation, which was a major pain in the ass. How does Apple expect college students to use their computers for word processing? iBooks come with AppleWorks, but I knew I wanted a Powerbook because of speed concerns (though I probably would've gotten the 14" iBook over my Pbook if I could do it over again). 2. The underline, italic, and bold features are not as easy to use as Microsoft Word. 3. Changing fonts isn't as easy as Microsoft Word. In Word, I can simply type the name of the font I want instead of scrolling through the massive list in AppleWorks. 4. There are still major compatibility issues with the latest issue of Microsoft Word. AppleWorks does not let me save in the .doc format, only in the .cwk.doc format, which won't open on any version of Microsoft Word. iTunes and iTunes Music Store 1. iTunes is extremely easy to use (especially burning Cd's), but I really wish it organized the songs with drop-down menus like Kazaa does (I'm a former Kazaa user), or, at the bare minimum, arrange the songs so the artist appears before song titles. It's really annoying to have to scroll through my entire library if I wanted to go from 'Tom Petty' to 'Barenaked Ladies,' for example. 2. That being said, songs should be arranged alphabetically instead of alphabetically based on the year they were released. I've deleted the album information from a lot of my songs so they're in alphabetical order for each artist, it's just much easier that way. 3. There needs to be a pause in between songs when they're playing in iTunes. Often I have my music on shuffle, and I hear the beginning of a very hard song cutting off the end of a soft, peaceful song. The lack of a pause is annoying and unnecesary. Why doesn't Apple invest more money to develop a better word processing program for its computers? They could design a really high-quality WP program to compete with Word, price it for slightly less, and make a bunch of money. iChat 1. I really like how I can change everyone's screen names so I can view their real name on my buddy list. However, I wish the buddy list appeared with the names closer together so lots of scrolling through buddy lists becomes unnecessary. 2. The sounds on AIM for Windwos are much better than the ones on iChat. The Computer Itself A true delete key would be nice. The delete key found on my Pbook is like the backspace key on Windows-based PCs, which isn't like the actual delete key on Windows, which is what I'm looking for. Apple Mouse The Apple Mouse is really uncomfortable because it's shaped in a way that provides zero support for the palm and knuckle area of your hand. I avoid using Apple-designed mice when I can. iPod I like music a lot, and would like an mp3 player that could store all my music. I only have about 420 songs on my computer, and I'll never fill up 5 gigabytes worth of music. That's an insane amount. If Apple designed iPods with smaller storage capabilities that came with a dock and remote, I'd probably buy one. But I'll never spend $300 on a product I can't use to its full potential.