My mom is setting up her new iPad Pro - it keeps asking for my login iTunes popup

Discussion in 'iPad' started by spaceballl, Jun 13, 2017.

  1. spaceballl macrumors 68030


    Nov 2, 2003
    San Francisco, CA
    Hey there!

    My mom is upgrading from her iPad Air 2 to a new iPad Pro. She had the old iPad backup to iCloud, and then the new one restored from it. However, upon restore, it keeps popping up and asking her for MY iTunes account username and password. The popup is specifically "Sign In to iTunes Store." I'm guessing that maybe some time back I sent her an audio file, and it's possible that audio file is still DRM'd from back in the day when they had it... Not sure. Either way, I don't care about the song, if that's the issue. I just want the popup to stop popping up... Thoughts on how to fix this? Thanks!
  2. rufas2000 macrumors member


    Jun 5, 2017
    --- Post Merged, Jun 13, 2017 ---
    I hit reset all settings (not erase, reset). The pop up hasn't come back and I only had to re input some passwords.

    It is a bit of a pain but not too bad.
  3. johnparjr macrumors 6502a


    May 10, 2005
    It's because you downloaded an app or apps using your Apple ID it just wants you to verify that

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