My mom is so stupid. She activated Two-Step, with the wrong email & RK , how screwed is she?

Discussion in 'iOS 10' started by humanresources, Oct 10, 2016.

  1. humanresources macrumors regular

    Joined:
    Jun 28, 2016
    #1
    My mom enabled two-step verification for her new iPad and iPhone, now we can't log out of her iPhone so we can't transfer her backup to her new iPhone 6s. It's sending the codes to an old phone number, and she lost her Recovery Key. Is there a way out of this? Or is she ****ED?
     
  2. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #2
    I think the only thing you can do is call AppleCare/AppleID Support.

    Side note: Don't call your mom stupid, clearly sounds like a mistake. My mother is guilty of things like this.
     
  3. humanresources thread starter macrumors regular

    Joined:
    Jun 28, 2016
    #3
    Our mothers are different. My mother is a heroin junkie who abandoned me at birth. I don't think she has the mental capacity when she's always high all the time.
     
  4. ABC5S Suspended

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #4
    But you still communicate don't you?
     
  5. humanresources thread starter macrumors regular

    Joined:
    Jun 28, 2016
    #5
    Oh yeah, I supplied her the iPad and iPhone. i'm upset because they probably became useless now, and i paid for those.
     
  6. Suckfest 9001 macrumors 65816

    Suckfest 9001

    Joined:
    May 31, 2015
    Location:
    Canada
    #6
    I know it's super tempting, but try to stay on-topic, guys. Can he or can he not recover from this?

    My 2 cents: I feel as though employees at the Apple Store will know the answer to this better than we do. If that's not an option, try calling Apple Support.

    U.S.: 1-800-275-2273
    Canada: 1-800-263-3394
     
  7. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #7
    I didn't think you could initiate 2-step to a phone number without a successful "send code and enter it" cycle being carried out? Thats how it should be at least...
     
  8. Manatlt macrumors 6502a

    Joined:
    Aug 26, 2013
    Location:
    London, UK
    #8
    Can you just go to http://appleid.apple.com , log in and disable the 2-step? You have a working iPhone and iPad to do this so you should able to perform this method.
     
  9. Thor_1 macrumors 6502a

    Joined:
    Sep 18, 2016
    Location:
    Texas
    #9
    I just did this yesterday with my daughters iPhone and it required a text to the number.
     
  10. Europa13 macrumors 6502

    Joined:
    Feb 1, 2009
    #10
    You need access to a trusted device or the Recovery Key to log into your Apple ID when two-step is enabled. It sounds like she lost access to her only listed trusted device, which was an old phone number (you can list multiple phone numbers and devices) and lost the Recovery Key.
     
  11. idoccurt macrumors regular

    Joined:
    Aug 25, 2006
    #11
    Is two step worth it? A pain in my opinion
     
  12. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #12
    Apart from that not being at all helpful to the OP - I'd certainly advocate it, when correctly setup it means a thief needs your credentials plus a physical device, given that my AppleID has a credit card associated with it its pretty much a deal-breaker these days IMHO.

    But as in the OP's case, it needs managing otherwise you can get into this situation if you lose a trusted device or number and you only have the one...
     
  13. humanresources thread starter macrumors regular

    Joined:
    Jun 28, 2016
    #13
    Thanks !!

    Yeah, I would've turned on two factor. That is much more simple thank getting a text. Because my mother changed her phone number for some reason.
     
  14. richard6r macrumors regular

    Joined:
    Jun 11, 2013
    #14
    My experience working on the Apple Care team over the phone I believe theres nothing that can be done if two step is enabled. It literally tells us on the internal iCloud tools that we're unable to do anything. Maybe they've changed it. idk
     
  15. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #15
    OP if the issue is the old phone number then talk to the carrier and see if they will connect it to a new sim so you can get the 2step messages...?
     
  16. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #16
    Its entirely worth it. There are people, even here on MacRumors, that have had their accounts hacked, name changed, email changed, security questions changed and so on. Apple cannot do anything about. All your apps, movies, music and TV shows are tied to your account. That could be hundreds, if not thousands of dollars worth of data. Once they changed all that information you are 100% SOL. You cannot recover the account.
     

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