My mom is so stupid. She activated Two-Step, with the wrong email & RK , how screwed is she?

humanresources

macrumors regular
Original poster
Jun 28, 2016
112
52
My mom enabled two-step verification for her new iPad and iPhone, now we can't log out of her iPhone so we can't transfer her backup to her new iPhone 6s. It's sending the codes to an old phone number, and she lost her Recovery Key. Is there a way out of this? Or is she ****ED?
 

Mlrollin91

macrumors G5
Nov 20, 2008
13,481
8,690
Ventura County
My mom enabled two-step verification for her new iPad and iPhone, now we can't log out of her iPhone so we can't transfer her backup to her new iPhone 6s. It's sending the codes to an old phone number, and she lost her Recovery Key. Is there a way out of this? Or is she ****ED?
I think the only thing you can do is call AppleCare/AppleID Support.

Side note: Don't call your mom stupid, clearly sounds like a mistake. My mother is guilty of things like this.
 

humanresources

macrumors regular
Original poster
Jun 28, 2016
112
52
I think the only thing you can do is call AppleCare/AppleID Support.

Side note: Don't call your mom stupid, clearly sounds like a mistake. My mother is guilty of things like this.
Our mothers are different. My mother is a heroin junkie who abandoned me at birth. I don't think she has the mental capacity when she's always high all the time.
 

Suckfest 9001

macrumors 65816
May 31, 2015
1,215
1,715
Canada
I know it's super tempting, but try to stay on-topic, guys. Can he or can he not recover from this?

My 2 cents: I feel as though employees at the Apple Store will know the answer to this better than we do. If that's not an option, try calling Apple Support.

U.S.: 1-800-275-2273
Canada: 1-800-263-3394
 
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simonsi

macrumors 601
Jan 3, 2014
4,849
716
Auckland
I didn't think you could initiate 2-step to a phone number without a successful "send code and enter it" cycle being carried out? Thats how it should be at least...
 

Thor_1

macrumors 6502a
Sep 18, 2016
950
599
Texas
I didn't think you could initiate 2-step to a phone number without a successful "send code and enter it" cycle being carried out? Thats how it should be at least...
I just did this yesterday with my daughters iPhone and it required a text to the number.
 

Europa13

macrumors 6502
Feb 1, 2009
379
282
Can you just go to http://appleid.apple.com , log in and disable the 2-step? You have a working iPhone and iPad to do this so you should able to perform this method.
You need access to a trusted device or the Recovery Key to log into your Apple ID when two-step is enabled. It sounds like she lost access to her only listed trusted device, which was an old phone number (you can list multiple phone numbers and devices) and lost the Recovery Key.
 

idoccurt

macrumors regular
Aug 25, 2006
131
15
My mom enabled two-step verification for her new iPad and iPhone, now we can't log out of her iPhone so we can't transfer her backup to her new iPhone 6s. It's sending the codes to an old phone number, and she lost her Recovery Key. Is there a way out of this? Or is she ****ED?
Is two step worth it? A pain in my opinion
 

simonsi

macrumors 601
Jan 3, 2014
4,849
716
Auckland
Apart from that not being at all helpful to the OP - I'd certainly advocate it, when correctly setup it means a thief needs your credentials plus a physical device, given that my AppleID has a credit card associated with it its pretty much a deal-breaker these days IMHO.

But as in the OP's case, it needs managing otherwise you can get into this situation if you lose a trusted device or number and you only have the one...
 
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humanresources

macrumors regular
Original poster
Jun 28, 2016
112
52
I know it's super tempting, but try to stay on-topic, guys. Can he or can he not recover from this?

My 2 cents: I feel as though employees at the Apple Store will know the answer to this better than we do. If that's not an option, try calling Apple Support.

U.S.: 1-800-275-2273
Canada: 1-800-263-3394
Thanks !!

Is two step worth it? A pain in my opinion
Yeah, I would've turned on two factor. That is much more simple thank getting a text. Because my mother changed her phone number for some reason.
 

richard6r

macrumors regular
Jun 11, 2013
136
33
My experience working on the Apple Care team over the phone I believe theres nothing that can be done if two step is enabled. It literally tells us on the internal iCloud tools that we're unable to do anything. Maybe they've changed it. idk
 

simonsi

macrumors 601
Jan 3, 2014
4,849
716
Auckland
OP if the issue is the old phone number then talk to the carrier and see if they will connect it to a new sim so you can get the 2step messages...?
 

Mlrollin91

macrumors G5
Nov 20, 2008
13,481
8,690
Ventura County
Is two step worth it? A pain in my opinion
Its entirely worth it. There are people, even here on MacRumors, that have had their accounts hacked, name changed, email changed, security questions changed and so on. Apple cannot do anything about. All your apps, movies, music and TV shows are tied to your account. That could be hundreds, if not thousands of dollars worth of data. Once they changed all that information you are 100% SOL. You cannot recover the account.