My quest for an official unlock in Canada on Fido

Discussion in 'iPhone' started by aristotle, Nov 9, 2009.

  1. aristotle macrumors 68000

    aristotle

    Joined:
    Mar 13, 2007
    Location:
    Canada
    #1
    I started out my quest by creating a thread on Apple discussions asking why my iPhone 3GS, which I had paid in full for could not be unlocked officially on Saturday like Sonera does for their customers in Finland. By the end of Sunday, a host had removed my thread on Apple discussions because it was deemed as "feedback" rather than a question. I also posted a question on the feedback form for fido to which I received a generic response back for a low level employee handling the feedback form.

    See this blog for info on how the official unlock works in other countries:
    http://theappleblog.com/2009/08/20/apples-official-iphone-3g-unlock/

    So anyway, I decided that instead of just complaining on internet forums about this, I would instead figure out who I should contact concerning concerns about the structure of the telecom industry in Canada. I found out that the CRTC is responsible for regulating the industry and that they provided a direct email where to send any questions or concerns. I decided to reply to both form emails individually CC'ing the appropriate CRTC email address on Sunday evening.

    Fast forward to this morning. I was sitting at my desk and I noticed that I had a new voice mail sound coming from my iPhone 3G. I checked my missed calls log and there was no missed calls while I was away from my desk to get coffee. The voice mail had "Unknown" beside it. It was from the office of the president of my carrier Fido with a message referencing my email which had been forwarded to them asking me to call them back at a 1-866 number with a specific extension to the person who left the message.

    At lunch I did manage to return the call but they were apparently out of the office at the time so I left a message with my cell number for them to call me back. I will see what unfolds tomorrow.
     
  2. Acronym macrumors 68000

    Joined:
    Apr 26, 2008
    #2
    you may pave the way for official unlocks in canada, though i think fido rogers telus and bell are the only companies that use sim cards.

    still a factory unlock would be great for those going on vacations to foreign countries
     
  3. acfusion29 macrumors 68040

    acfusion29

    Joined:
    Nov 8, 2007
    Location:
    Toronto
    #3
    It will get you no where... lol. But at least you're trying.

    The cell phone industry in Canada is a joke...
     
  4. aristotle thread starter macrumors 68000

    aristotle

    Joined:
    Mar 13, 2007
    Location:
    Canada
    #4
    It would be great not only for vacations but also for students studying in Canada who go back to their home country on summer break, retired Canadians who go to Arizona or Mexico for a few months.

    Americans should try the same thing with AT&T and the FCC. But we should all remember to remain calm, respectful and clear concerning our intentions and what we believe to be our rights as consumers. Getting angry or abusive will not get you anywhere. Citing examples from other countries and carriers can help your case as well.

    Bell is now offering official unlocks for phones after 30 days of service if you are leaving the country and agree to pay a fee for the unlock and the ETF. I'm not sure if this includes the iPhone yet however.
     
  5. Acronym macrumors 68000

    Joined:
    Apr 26, 2008
    #5
    i looked at bells iphone rates today they are not bad i am on rogers and was just checking out the other carriers.

    bell had the best plans for your money.
     
  6. aristotle thread starter macrumors 68000

    aristotle

    Joined:
    Mar 13, 2007
    Location:
    Canada
    #6
    Americans should contact the FCC in writing

    Here my my advice for Americans and others nationals wanting to do something similar regarding their carriers.

    Don't call the carrier. I tried that and I got nowhere. You should calming and clearly explain your issue with carrier locking phones to their network to the FCC (or your country's regulatory body) in writing either electronically or via regular mail.

    http://www.fcc.gov/contacts.html
    http://esupport.fcc.gov/complaints.htm

    When communicating with the FCC or any government body in your country of residence, your communication can have the greatest effect if you CC (carbon copy) your response to a generic response from your carrier to the regulatory body while remaining calm and respectful at all times.

    If you are communicating with the regulatory body via mail, be sure to clearly state your demands without resorting to name calling and send a copy to the carrier so that they are made aware that you have contacted the government regarding this matter.
     
  7. trainguy77 macrumors 68040

    Joined:
    Nov 13, 2003
    #7
    Really? I priced it out and its the same as with rogers for what I need.

    Telus is a little cheaper for me though. But since I am stuck with Rogers its not worth switching back.
     
  8. Acronym macrumors 68000

    Joined:
    Apr 26, 2008
    #8
    here is a good comparison list for the four Canadian carriers ofering the iphone.

    please note that you can custmize these t some extent as some of the websites stated (Fido did)
     
  9. aristotle thread starter macrumors 68000

    aristotle

    Joined:
    Mar 13, 2007
    Location:
    Canada
    #9
    Ok, I got a call back from a nice lady at the Fido executive office customer relations. I was told that they will consider re instituting an official unlock procedure if enough customers request it via their feedback mechanism.
     
  10. Acronym macrumors 68000

    Joined:
    Apr 26, 2008
    #10
    Then this is something that should be stickied and made known to other fido customers.
     
  11. Nermal Moderator

    Nermal

    Staff Member

    Joined:
    Dec 7, 2002
    Location:
    New Zealand
    #11
    That's the thing. Your usage is different from the OP's usage, which is different from my usage. The cheapest option for me is quite expensive for some!
     
  12. trainguy77 macrumors 68040

    Joined:
    Nov 13, 2003
    #12
    Exactly, my requirements are

    my 5
    atleast 150 minutes
    unlimited texting
    caller id
    voicemail
    unlimited evenings and weeknds (not a must have unless I only have 150 minutes)
    500mb of data

    The my 5 saves my bacon. :rolleyes:
     
  13. aristotle thread starter macrumors 68000

    aristotle

    Joined:
    Mar 13, 2007
    Location:
    Canada
    #13
    Maybe you work different hours but Fido offers 7pm evenings with a 5 buck option for 5pm evenings while Telus/Bell offer 9pm evenings with an option for 7pm.

    If you work 9-5pm Monday to Friday, the Fido plans make more sense since you can start talking at 5pm on Friday until Monday morning for free locally. I got in early so I have 6GB grandfathered in along with a few other options for 79.95 including fees but excluding taxes.
     
  14. trainguy77 macrumors 68040

    Joined:
    Nov 13, 2003
    #14
    i pay $73 right now. And that wouldn't cut it minutes wise. I have evenings at 6 right now for free as I am a student. I use alot of minutes during the day. I almost run out of the 150 every month. Plus I used 1500 minutes on the my 5 portion last month. Mind you some of those minutes would be evening minutes. But a couple hundred are day time use.

    This puts fido out of the running as it doesn't offer my 5.

    EDIT: it actually has a different break down listed. Last month I used 582 weekday minutes. So without my 5 I would need at least 600 daytime minutes.
     
  15. Animalk macrumors 6502

    Joined:
    May 27, 2007
    Location:
    Montreal Canada
    #15
    Ok this is huge news. Can you please post a link to their feedback mechanism? I will personally spread the word in any way I know how.

    I see a "Contact Us" page but its very vague and non of the options seem to convey our intent.
     
  16. trainguy77 macrumors 68040

    Joined:
    Nov 13, 2003
    #16
    I wonder how we would do the same with rogers. As they are essentially the same company.
     
  17. aristotle thread starter macrumors 68000

    aristotle

    Joined:
    Mar 13, 2007
    Location:
    Canada
    #17
    What I did was use this form:
    http://www.fido.ca/web/page/portal/Fido/GCT_ContactUs

    Since there is no option for this particular issue, I picked "Obtain PIN Unblocking Key".

    My message was as follows:
    I received the following reply standard reply:
    Not to be detered by this, I forwarded the reply including my original message to info@ccts-cprst.ca (CRTC) with the Subject "Locking of devices purchased at full price is anti-competitive".
    The next day, I got that voice mail magically on my iPhone when I was away from my desk. The phone did not ring.
     
  18. Acronym macrumors 68000

    Joined:
    Apr 26, 2008
    #18
    That's because you can send voicemail to people from your own voicemal.

    I agree with the above poster, the CRTC should enforce "official unlocks" from carriers for us canadians, and maybe the American too.....maybe :p

    but definTely canadians for sure.
     
  19. fishstacks macrumors member

    Joined:
    Aug 13, 2009
    #19
    Go to your local mall and look for the carts selling cell phone accessories, these guys can usually unlock anything, including iPhones.
     
  20. trainguy77 macrumors 68040

    Joined:
    Nov 13, 2003
    #20
    Only if they jailbreak it first. They can not do an official unlock.
     
  21. X5-452 macrumors 6502

    X5-452

    Joined:
    Feb 16, 2006
    Location:
    Calgary, Canada
    #21
    Good Lord. Fido is so cheap!!! Makes me want to ditch Rogers for them. Oh wait, it's the same company!! How can they have such price disparities across their brands?? Ridiculous.
     
  22. trainguy77 macrumors 68040

    Joined:
    Nov 13, 2003
    #22
    Rogers "iphone" plans are over priced. If you go with a regular plan and add the value packs your better off. I pay $73 a month all in. It would cost me $72 with fido plus tax. As I would want caller id. Except I wouldn't have enough minutes then as rogers offers my 5 for that price, fido does not.

    Fido is only cheaper if you don't want caller id. Or if you go with a pre made rogers plan.
     
  23. Mr_Brightside_@ macrumors 68020

    Mr_Brightside_@

    Joined:
    Sep 23, 2005
    Location:
    The 6ix
    #23
    This part is really interesting to me. I personally have the Fido $25 plan- 100 minutes and unlimited texting- for my iPhone, and it works for me. My brother, however, averages just over $100 each month, and has some strange combo of my 5, unlimited texting (as an add on I believe), and the 6GB data plan. He has NO caller ID and NO voicemail, of any kind. This is ludicrous.

    Personally, I would switch over to Telus immediately (and would probably upgrade to the 3GS) if their $50 plan offered unlimited texting. That would be the ultimate plan, for my needs.

    It also astonishes me that the Rogers iPhone plans include so little texting. How is this possible???
     
  24. Acronym macrumors 68000

    Joined:
    Apr 26, 2008
    #24
    because rogers techinicaly owns Fido they can have price differentials. its a marketing tactic they advertise low rate for one company and other promos for the other, the money goes to the same place just a matter of which promotional offer your looking for.
     
  25. yalag macrumors 65816

    Joined:
    Nov 18, 2007
    #25
    I wanted an unlocked iphone too, willing to pay. but found no way to do it. please post back if you found a way.
     

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