I started out my quest by creating a thread on Apple discussions asking why my iPhone 3GS, which I had paid in full for could not be unlocked officially on Saturday like Sonera does for their customers in Finland. By the end of Sunday, a host had removed my thread on Apple discussions because it was deemed as "feedback" rather than a question. I also posted a question on the feedback form for fido to which I received a generic response back for a low level employee handling the feedback form. See this blog for info on how the official unlock works in other countries: http://theappleblog.com/2009/08/20/apples-official-iphone-3g-unlock/ So anyway, I decided that instead of just complaining on internet forums about this, I would instead figure out who I should contact concerning concerns about the structure of the telecom industry in Canada. I found out that the CRTC is responsible for regulating the industry and that they provided a direct email where to send any questions or concerns. I decided to reply to both form emails individually CC'ing the appropriate CRTC email address on Sunday evening. Fast forward to this morning. I was sitting at my desk and I noticed that I had a new voice mail sound coming from my iPhone 3G. I checked my missed calls log and there was no missed calls while I was away from my desk to get coffee. The voice mail had "Unknown" beside it. It was from the office of the president of my carrier Fido with a message referencing my email which had been forwarded to them asking me to call them back at a 1-866 number with a specific extension to the person who left the message. At lunch I did manage to return the call but they were apparently out of the office at the time so I left a message with my cell number for them to call me back. I will see what unfolds tomorrow.