I was so surprised by this, so I decided to search on the web, and was surprised again to find that others have had this problem. I recently purchased a refurbished iMac. I picked up the box by the handle, as it was apparently designed for the purpose, and carried it upstairs to our office. At the top of the stairs, the tape at the bottom of the box gave way, and the iMac went tumbling down the stairs, placing a big gouge in our plaster wall in the stairwell. Amazingly, the iMac survived the fall quite well, although a little scratched up. I didn't even bother to turn it on. The machine is not designed for that. Apple has agreed to refund the purchase price, which I believe at a minimum is suitable. However, I was a little surprised when I asked about the damage to our house. They told me it was not covered "under warranty". What if the computer had landed on my child's head? I suppose that wouldn't be covered under warranty either! I'm not going to fight it, but I thought that was pretty lame on the part of Apple. I did suggest that their packing department should evaluate the security of their box/tape system. It seems thoroughly inadequate to rely on one single weak piece of crumpled dirty tape to ship a computer that weighs, I don't know, 20 lbs? I hope nobody gets hurt as a result of this ****** packing system.