Need to get a phone replacement

Discussion in 'iPhone' started by Bankaimadness, Aug 25, 2013.

  1. Bankaimadness macrumors 6502

    Joined:
    Jun 7, 2010
    #1
    Lock button isn't working well.

    Do I need to make an appointment or can I just walk into an apple store and ask to get it fix?
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    You need to make an appointment. The Geniuses are to busy to accept anyone walking up.
     
  3. MVallee macrumors 6502a

    MVallee

    Joined:
    Feb 8, 2007
    Location:
    Ontario, Canada
    #3
    You should make an appointment, which you can do from the Apple store app right on your phone.
     
  4. Interstella5555 macrumors 603

    Interstella5555

    Joined:
    Jun 30, 2008
    #4
    What did it tell you on the apple support page?
     
  5. Lucille Carter macrumors 65816

    Joined:
    Jul 3, 2013
  6. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    Appointment off course.
    Unless you want to wait a few hours sitting there for a while waiting for an oppening.
     
  7. narutoninjakid macrumors 6502

    Joined:
    Dec 6, 2012
    Location:
    New Jersey
    #7
    Yeah an appointment is your best option. If not you will have to wait a long time depending on how popular your apple store is (most of them are popular lol).
     
  8. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #8
    If you just walk in, they put you in a "Standby Queue", which means you'll likely be sitting around until someone with an appointment scheduled doesn't show up.

    At the store I worked at, people were often in Standby for hours.

    You can make a Genius Bar reservation online:
    http://concierge.apple.com/reservation/us/en/

    I'd highly recommend you do that vs. just walking in.
     

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