New Imac quad i5 has hair between glass and display!

Discussion in 'iMac' started by spcopsmac21, Aug 11, 2010.

  1. spcopsmac21 macrumors member

    Joined:
    Nov 9, 2009
    #1
    I got my new Imac quad core i5 2.8ghz yesterday and I noticed that there is a friggen hair between the glass and the LED display its self.
    I called Apple and they told me to ship it back to them and due to heavy demand for the new Imac it could take up to A MONTH for them to return a new one to me!!
    I told them no thanks.
    They did give me the option to take it to my local apple reseller who will do this clean up for free.
    Has anyone else has this issue?

    Also I just purchased four 4G DDR3 PC1333 Super Talent ram sticks off ebay and got them next day just 30 min ago. I paid $374.91 for all 4 sticks.
    They are 100% mac compatible and running AMAZING. So 16GB of ram for $374.91!!!!
    Apple wants $1000!!!!!:apple:
     
  2. TheBritishBloke macrumors 68030

    TheBritishBloke

    Joined:
    Jul 21, 2009
    Location:
    United Kingdom
    #2
    That's BS. Apples shipping times are 'within 24hrs' for standard models.

    Ask to speak to a customer relations rep, they'll send you a new one.
     
  3. spcopsmac21 thread starter macrumors member

    Joined:
    Nov 9, 2009
    #3
    I did speak to one. She said that my Imac would have to go to a facility in Tennessee then a new one would be shipped to be as soon as one came available. She said "up to a month" but I am taking it into my local apple reseller they are gonna crack it open for me free of charge.
     
  4. Spike88 macrumors 6502a

    Joined:
    Jan 25, 2010
    #4
    As a suggestion, I would continue to use your new iMac for less then 7 days. Keep extra focus on its screen color, HDD noise, ensure its CD loader works, ensure its speakers work, all USB ports work, etc. etc. Keep using it to ensure nothing else is wrong with it. If you like your new iMac after this In-depth inspection time period, I'd simply ask the local re-seller to fix it (re: remove its hair from back of its glass). If you find something else wrong, then send the entire box back. If I remember correctly, most companies allow 14 day "return to source" time period. Hopefully, Apple Online store allows the same. This is what I'd do...
     
  5. TheBritishBloke macrumors 68030

    TheBritishBloke

    Joined:
    Jul 21, 2009
    Location:
    United Kingdom
    #5
    Ask them if you can get it replaced in store. Apple stores most likely have plenty in stock.
     
  6. symbology macrumors regular

    Joined:
    Aug 4, 2010
    #6
    When I spoke to AC yesterday morning (I returned my 27" i7) there was no mention of a one month wait. If it is going to be more than a week or so, I will ask for a refund and be done with this.
     
  7. spcopsmac21 thread starter macrumors member

    Joined:
    Nov 9, 2009
    #7
    Just got off the phone with Apple and with a lot of complaining they said they will do an in store replacement if there are any issues found with the Imac. I am a disabled Iraq war vet so I bought this through the Government employee store on apples website for a cool $100 discount. Im just happy they will replace it in store. I walk with cain and have 12 shot disks in my back and Im only 24 so there is ZERO way I could haul this thing around to ship it.
    I already have to have a kid around the block help me take it to the apple store this weekend for the inspection.
     
  8. symbology macrumors regular

    Joined:
    Aug 4, 2010
    #8
    Good luck with the exchange.

    Thank you for serving our Country. Sorry to hear of your incurred disabilities.
     
  9. spcopsmac21 thread starter macrumors member

    Joined:
    Nov 9, 2009
    #9
    I may be disabled but my country is taking care of me the right now.
    Ohwell I am 24 and I have a 14 month old son who is a lightning bolt....Wish I had the energy to keep up with him. At the moment has was just running around with my light up master replica Yoda light saber. It was cute.

    I have a core 2 quad 3.5ghz Q9550S Hackintosh I was using with 8GB of ram but I got tired of writing ktext keys for every update...
    It geekbenches at 14302 which is AMAZING for $1300 worth of parts
     
  10. EnterTheSwamp macrumors member

    Joined:
    Jun 29, 2010
    #10
    Try getting some compressed air and gently lifting the glass from the top of the display. IT is supposed to be held by magnets. I have read about those opening up the imac that when they put it back together they had the same issue, but they just gently pride away the glass leaving enough room to blast some air in it. Might be worth a shot instead of returning.
     
  11. spcopsmac21 thread starter macrumors member

    Joined:
    Nov 9, 2009
    #11
    Well I am really good friends with the two guys who own the Apple reseller location in Columbus Georgia. Its called Graphicom and they give all military soliders, retired or active a tax free discount. So basically they take the tax off of anything you buy from them. Ive spend $$$$$$ with them and never paid a dime of tax. They have the best service and always make sure they give you the best business. :apple:
     
  12. striker33 macrumors 65816

    striker33

    Joined:
    Aug 6, 2010
    #12
    Might be different from the US, but here in the UK I rang up to get my 27" i7 / 2tb HDD sent back and replaced yesterday, and my new one is due 16th August. If you have the stock i5 though then the 1 month wait time would seem pretty accurate if the demand is high, since most people will prefer to upgrade the RAM themselves and the i5 is good enough for general use.
     
  13. aliensporebomb macrumors 68000

    aliensporebomb

    Joined:
    Jun 19, 2005
    Location:
    Minneapolis, MN, USA, Urth
    #13
    Wow!

    14302! WOW!
     
  14. nobias macrumors regular

    Joined:
    Jun 23, 2010
    #14
    There are no such supply issues.

    I ordered a cto system 27" i7 16gb 2tb+ssd
    First came 8/2
    Replacement came 8/9
    Replaced again coming 8/16

    Stock systems should be even more plentiful.

    Every apple store I've called has a handful of each configuration in stock.
     
  15. symbology macrumors regular

    Joined:
    Aug 4, 2010
    #15
    Yeah, I returned my 27" on 8/10 and I should get my replacement by the 19th.
     

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