iPod New ipod nano not being recognized in OSX itunes... return policy help.

[clove]

Hey, I bought a nano about three days ago and today itunes won't recognize it. I've jumped through all the hoops apple told me to, but nothing is working.


There's supposed to be a new ipod release on Sept. 5th so I'm thinking of just returning it and rebuying an ipod then.


That leads me to anyone's experience with returns. On the apple return policy it says...

Please note that Apple does not permit the return of or offer refunds for the following products:
.... Personalized iPods



Sooo, I guess I'm looking for help on how to return this thing. Any and all advice is much appreciated. Thanks.

 

[clove]

Here's the link to their return policy:

http://store.apple.com/Catalog/US/Images/salespoliciesEdIndividual.html#Returns


please! help me translate it!