new mac still freezing. already sent in to apple to be fixed came back with same prob

Discussion in 'MacBook' started by brettpiper, Jun 3, 2009.

  1. brettpiper macrumors newbie

    Joined:
    May 26, 2009
    #1
    I bought my mac refurbished from apple about a month ago. My mac started freezing up completely. about 6 times a day. There was no damage done by me. No new programs had even been installed. I took it into the apple store and they sent it in to be repaired. I got it back a day ago and the same problem started happening again. Now it wont even boot up without freezing. My question is where do i go from here? do i take it in again? i shouldn't have to wait and keep on sending it out..or should I call apple care and request a new computer? any one have experience with this? thanks!
     
  2. NewMacbookPlz macrumors 68040

    NewMacbookPlz

    Joined:
    Sep 28, 2008
    #2
    Taking it back in or calling it in via AppleCare is really your only recourse. Did you try re-installing the OS from scratch?

    As far as requesting a new computer, Apple has 3 tries at the same issue before they'll do that for you.
     
  3. angemon89 macrumors 68000

    angemon89

    Joined:
    Feb 5, 2008
    Location:
    The place where Apple designs stuff
    #3
    I would take it in to an Apple store and explain everything. It doesn't hurt to ask if you can get a replacement, but yeah, generally it's 3 strikes before they'll replace it.
     
  4. brop52 macrumors 68000

    brop52

    Joined:
    Feb 26, 2007
    Location:
    Michigan
  5. opinioncircle macrumors 6502a

    opinioncircle

    Joined:
    May 17, 2009
    #5
    Can't you get your hands on a "new" refurb? Or even a discount to buy a new model?
     

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