Newer model via out of warranty repair?

Discussion in 'Apple Watch' started by koolzero, Jun 7, 2018.

  1. koolzero macrumors regular

    Joined:
    Jun 30, 2010
    #1
    About a week ago my Gen1 SS 42mm stopped responding to swipes. I have to press really hard if I want it to respond. I took it to an apple store but they told me basically what I was expecting and that since it was out of warranty I would need to send it in and it would most likely be the $229 fee to have it repaired.

    I told the apple store employee I had heard of people getting newer watches back but he told me not to bet on it and that he advised I put that money towards a newer model.

    I told him I didn't want to send it in at the time because it would be about 2 weeks to get it back and also since I was able to tell time with it I didn't want to part with it but now I'm debating whether or not to send it in to see about it being replaced with a newer model.

    What has the experiences been with getting a newer model due to out of warranty repairs? Is it wise not to try to bet on getting something newer this way?
     
  2. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    Obviously everyone’s experience might very differently, but I don’t believe Apple will issue a first generation Apple Watch anymore. T likely will be a minimum a Series 2 in stainless. But as the Apple representative stated, there is no guarantee to that, but being that the first generation Apple Watch is discontinued, I think most to have reported in these threads have had positive experiences receiving a newer model from the older model that they did have.
     
  3. dfine1966 macrumors 6502

    Joined:
    Apr 9, 2011
    #3
    Quick question. Did you turn it off and restart the watch. That usually cures all my problems with my series 0.
     
  4. koolzero thread starter macrumors regular

    Joined:
    Jun 30, 2010
    #4
    Yeah I've rebooted it several times. I also unpaired it and repaired it and it still is having the issue.
     
  5. koolzero, Jun 7, 2018
    Last edited: Jun 7, 2018

    koolzero thread starter macrumors regular

    Joined:
    Jun 30, 2010
    #5
    So I did a chat with Apple to start the process of getting a box sent out to me and they had me unpair it so I did it again. After we did that we wanted to run diagnostics so I set it back up as a new device. I was curious if this may help. It seemed somewhat responsive but then I started noticing screen flicker now it’s gone from bad to worse the screen won’t even come on.

    Here is a little animated gif I made with workflow. This was shortly after repairing it. It’s low quality unfortunately
    https://www.icloud.com/iclouddrive/0o2UgMH_Pl5rUOucW0hBckaCw#IMG_4008

    The screen turned a pink tint. I’ve never seen the Apple logo look pink like this before. Not long after this it shut off and won’t come back on.
    https://www.icloud.com/iclouddrive/0H3cMJUwNLcIH8GSnqOj9qCWA#IMG_4005
     
  6. koolzero thread starter macrumors regular

    Joined:
    Jun 30, 2010
    #6
    i left it on the charger for several hours and it came back to life. No flickering or blank screen but swiping issues are still there. I just am having a hard time justifying $279 to fix an old dated model, my wife thinks it's better i wait and put the money towards a new model instead of hoping they replace this one with something newer.
     
  7. mk313 macrumors 6502a

    Joined:
    Feb 6, 2012
    #7
    I agree with your wife.
     
  8. yanki01 macrumors 68040

    yanki01

    Joined:
    Feb 28, 2009
    Location:
    Texas
    #8
    my wife's first gen 38mm SS AW back came off while on the charger last month. we have AC+ and it was an easy swap, free of charge per apple being the back came off on its own. two days later, she got a brand new, white box first gen AW. it would have been nice had it been a series 2 bump at least but we weren't lucky.
     
  9. charlituna macrumors G3

    charlituna

    Joined:
    Jun 11, 2008
    Location:
    Los Angeles, CA
    #9
    to be clear about something, IF they did replace it with something newer it would be the Series 1 that was released when the Series 2 came out. thats all. they wouldn't go any higher in upgrading you. so you'd be getting basically the same watch you have with a slightly faster processor.

    which is probably why the genius suggested you not bother.
    --- Post Merged, Jul 17, 2018 ---
    they would never bump you to a series 2 or 3. not unless the series 1 was gone and you were in that 5-7 year period for the 3 areas were they have have to still service the watch. by which time the apple watch 5-6 if not higher would be out so the series 2 or 3 would be the 'lame' watch

    and you would way out of apple care plus their 'quality programs' tend to be 4 years from purchase max so no go on those
    --- Post Merged, Jul 17, 2018 ---
    if they don't then you get a series 1 not a 2 or 3. because the series 1 is still for sale so they have service parts being made for it.
     
  10. yanki01 macrumors 68040

    yanki01

    Joined:
    Feb 28, 2009
    Location:
    Texas
    #10
    they didn't make the series 1 in stainless steel which is why i said series 2. I've seen a few topics on original apple watch owners get a series 2 replacement.
     
  11. BriceApp macrumors member

    BriceApp

    Joined:
    Jun 11, 2018
    Location:
    Winston-Salem, NC
    #11
    My SBSS series 0 had poor battery life last November a couple months before my AppleCare+ was to run out and they replaced it with a SBSS series 2. I was happy, surprised, and lucky.
     
  12. Peter K. macrumors 6502a

    Peter K.

    Joined:
    Nov 6, 2012
    Location:
    SoCal / Philly
    #12
    Good point.
    --- Post Merged, Jul 18, 2018 ---
    Voila!
     
  13. err404 macrumors 68020

    Joined:
    Mar 4, 2007
    #13
    OP FYI my Gen 0 watch screen became very unresponsive 4 days ago. This morning the screen fell off and I can see that the battery is swollen. In theory if your battery is also swollen, your warranty would be 3 yrs.
     
  14. jekim macrumors regular

    Joined:
    Jul 7, 2010
    #14

    I was hoping for a series 1 replacement for my sons OG sport 42MM but the white box came today and it’s a OG replacement :(
     
  15. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #15
    I find this baffling. Because Apple stopped issuing first generation Apple Watches (Unofficially) quite sometime ago. Apple has been issuing Series 1/Series 2 Apple Watches in replacement to almost every member I have read on here that experienced a defective First Gen watch and I think yours is the first case where you’re saying it’s a first generation Apple Watch they issued you. Not that You’re wring, but are you sure it’s a first GEN watch? Because the first generation Apple Watch will no longer be supported starting in September for WatchOS 5.
     
  16. err404 macrumors 68020

    Joined:
    Mar 4, 2007
    #16
    Last week I also received my replacement watch and it was a first gen replacement. Yes, I am sure it is first gen. I’m fine with it, because there is no reason that I should feel entitled to a free upgrade.
     
  17. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #17
    I Don’t think anyone insinuated someone should feel that they should be ‘entitled’ to be upgraded to a newer Apple Watch model, the point Was; Apple has been issuing Series 1/Series 2 Apple Watches for quite some time and it’s extremely rare that are even issuing first GEN watches anymore, which is indicative that they must be lacking stock of the Series 1 replacements due to the swelling of the battery concerns from the first GEN watch allegedly.
     
  18. jekim macrumors regular

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    Jul 7, 2010
    #18
    Agreed. I didn’t feel entitled I was hoping. The back of the replacement says series 7000 and not series one.
     

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