So, our older kid got a used 5C this christmas, and wouldn't you know, less than one month later the display is cracked (display shows everything clearly, but touch active only over a third of display). We have a number of local iPhone repair shops, and while some say they will wipe the phone (as a precaution to ensure parts compatibility) before proceeding all say "make sure to backup before bringing to repair". Nice. With 2/3 of the touch screen dead, I can't unlock (and no, voice control does not allow unlocking in this language area - it just tries to call the passcode number), thus I can't sync/backup. Nice going Apple. Would it have been so difficult to allow entering the passcode within iTunes, tethered to the phone in question. I mean, it's not like screen damage isn't the most common damage an iPhone has. - - - Unless someone has a useable idea I have not yet heard of, these are the options... Scr** it, he's only been taking pictures of his football team, nothing else to back up. Who cares? *** Wrong thinking. Rather try to teach your kid to value his data. Well, Do whatever it takes to recover the data then... In principle yes, but with the only solution being buying a lightning keyboard (80 € incl. postage), which together with the repair/service (80€) more than exceeds the value of the device this seems . . . ridiculous. *** Even data has to have a price/value. And as I said, why could you not unlock the phone via the computer when tethered. RGDS, P.S. iPhones in the family (2G, 3G, 3GS, 4, 4S, 5, 5S, 5SE, 6S) for 8+ years, first time this problem.