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Discussion in 'iPhone' started by nippyjun, Sep 14, 2012.
The AppleCare plus option wasn't available on the app
Just call them and add it later today (or this weekend or whatever; before the phone ships. No problem.)
Was wondering same thing! Thanks
App is dorked up.
Call customer service to add during normal working hours
Last year I sent an email to firstname.lastname@example.org requesting they add AppleCare+ to my order and they did. Just sent same request...will see if it works again.
I called customer service about this earlier today (and waited a REALLY long time on hold listening to music I didn't like). The CS rep told me he *could* add it, but he was afraid it could possibly delay my order and he didn't want that to happen to me. I was able to order last night via the app before the ship dates got pushed back. Anyway, he seemed nice enough, and I don't think he was just trying to get out of doing it, so word to the wise, for what it's worth. It might be worth waiting to try to add until you get it in your hands.
He asked if I had an Apple store near me, and I said about 40 miles away, 60-90 minutes in traffic, so he told me just to call in next Friday when I get it and they'll add it. I hope that's the case because otherwise I'm going to be driving a lot and standing in a line, exactly what I try to avoid by ordering online.
Called apple care, he told me he couldn't add it on now. But, when I get the iPhone, to call them and they can add it over the phone.
I woke up to an email from Apple that said they "noticed I didn't buy AppleCare," and that I just need to respond to their email by 9/21 if I want it. Will be doing that today. So, just watch for the email if you ordered from Apple.
I'm very happy about this, and it means no trip to the Apple store in the midst of a huge launch, though if I were younger and could spare a night's sleep, a launch day campout really does sound like a fun time. I hope those of you doing that have a good time and that there are enough phones for everyone in just the right size and color!
I got that same email today and am very happy; already replied with "YES!"
I stayed up late to pre-order and don't want to wait in line, either.
You can call Apple to add your AppleCare+ within 30 days when yours purchased. I did like that with my iPad, all you need to day just told them the serial number and make sure your credit card enough money on it.