No dial tone for PB modem in the UK

Dear all

I just moved to the UK from the US, and am having trouble dialing up my new UK ISP (SurfAnytime) using the internal modem (v.92) on my 15” G4 PowerBook. After the initial set-up, I tried dialing up, and the modem said it was connecting for some time, but then it disconnected and gave me a message that it could not detect a dial tone. I checked the phone line on my phone and I heard the dial tone, so that seemed weird.

I then tried the option of turning off the “wait for dial-tone before dialing option” as well as (separately) setting the dialing option to “pulse” instead of “tone”. That did not make a difference. I didn’t change any of the other settings, just put in the info I’d gotten from the ISP in the ‘PPP’ part of the modem set-up (I didn’t know where to put the SMTP/POP3 server info from the ISP –could this be the problem?). I left the ‘TCP/IP’ part on “using PPP” and left the ‘proxies’ part empty/unselected.

Here are my questions (besides if you have any idea what may be going on here):

1. Do I need a different cable to connect my modem to the phone line in the UK (i.e. is this a hardware problem?)?
2. Is this a known problem with SurfAnytime and Macs (doesn’t seem like it would, but who knows)
3. Is there a part of the set-up I’m leaving out/configuring incorrectly?

Any help and insight would be appreciated. Thanks!!!
Ness

 

Thanks for your quick reply...actually, I was just using the phone line from my BT phone and switched it over to the PB. Do I need to buy a separate modem cable?

 

Unfortunately, I'm staying in that 1% of the UK that doesn't have broadband yet (the Isle of Lewis in Scotland)

Sorry, I meant British telecom line...just to confirm, I don't need a different cable for the modem, right?